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Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey guys!

Once again its the time of the year that Google announced their Pixel line up!!

1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy

 

*Edited Labels*

459 REPLIES 459

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @FoleyRose

Usually happens during all launches for any phone. This started with the iPhone and seems like they keep having issues on a ragular launches.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

QballDS
I Plan to Stick Around

Hi,

 

So, I reserved the black and white 128gb Pixel 2 XL on launch day. I am number 1 in line according to the reservation system. 

 

My concern is that the only way I can find the resrevation system on my account, is if I try and reserve a new phone, through the "Upgrade my Device" button on my Rogers account page. Is there are direct link to the reservation system that I'm missing? 

 

The steps I'm going through are:

 

1. Click on MYROGERS tab at the top of the page

2. Sign in

3. Click my cell phone number

4. Scroll down, I have two headings: "My Wireless Package" and "Manage My Device"

5. Under "Manage My Device", I only have the "Upgrade My Device" button

6. Click on that, get taken to the page to choose a phone, once I choose the Pixel, I get taken to the reservation page, where I see my existing reservation and the option to add another  one.

 

That can't be the right way to do it, is it? 

 

This is a standard consumer pre-order to a Rogers store.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @QballDS

That is unfortunate one of the ways to get into the reservation list.

Here is the actual link to check. U need to log in as well.

http://www.rogers.com/web/link/DeviceReservation

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

benzben228
I'm Here A Lot

Hi, 

 

I am corporate customer. I pre ordered Pixel 2 XL on Oct 13th. 

I only have my order number, do you know how I can check my order status online with just order number? I am not a rogers wireless customer yet.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @benzben228

If you aren't a Rogers wireless customer, then unfortunately u won't be able to see the status. The status is only for the ones that did a reservation to a store which are already a Rogers customer.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

chaotik
I Plan to Stick Around
I'm number 2 in line for a black and white 64gb XL. I received no SMS confirming anything yet. Chose to have it shipped to local store. They did take my 40$ reservation fee though for which I never even received a transaction receipt or anything.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @chaotik

They wouldn't sent u any transaction or receipt. That $40 is going to be credited back to you once the device ships out or you cancel the reservation. I made this clear on page 1, post 1 and it's also posted on the reservation system site too...

You won't get any information until it ships out. You can log in with the below link and see what status u are on.

http://www.rogers.com/web/link/DeviceReservation

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

jefflessard
I Plan to Stick Around

Pixel 2 October security patch?

 

Hello

I got a Pixel 2 last thursday, and loving it, but browsing through the settings I noticed I am on the September security patch. Going to system update didn't show anything to update.

Someone knows why?

Thanks

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @jefflessard

Hmm weird. All security updates come straight from Google and not Rogers. Have you contacted them?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

jefflessard
I Plan to Stick Around
You mean contacting Google? No. I will. Post back with answer.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @jefflessard

Yes Google... Contact them and see what they say.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

jefflessard
I Plan to Stick Around
I had a chat with Google support. As usual they say that the update is released in "batch" and that I will receive it through the carrier. Kind of weird, as it is october 22, and the Pixel 2 just came out. Let's hope it is not representative of things to come in regards to timely updates.

Regards

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @jefflessard

Hmm we shall see then. Thay why u would think since the Pixel device is from Google.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hey guys!

Regarding the Pixel XL, reports are coming out that there is burn in with the OLED display. Read more below.

https://mobilesyrup.com/2017/10/23/pixel-2-xl-oled-burn-in-issue/?utm_content=buffera5cae&utm_medium...

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

I already pre-ordered 64G Pixel 2 XL Panda with Rogers. What do you suggest?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @benzben228

This is entirely up to you. If Google will need devices sent back, then it may take longer to get the XL here in Canada to fix this issue. They haven't said what's going on ora fix yet.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

QballDS
I Plan to Stick Around

Can we buy Google's Preferred Care through Rogers, similar to Apple Car for the iPhone?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @QballDS

Unfortunately no. This is a warranty service you have to buh straight from Google. Rogers only sells Apple care and their own warranty services.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I Plan to Stick Around
Also, you can buy Google's Preferred Care only if you buy phone from Google Store.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @gsbobby

That is correct. You must buy the device from Google in order to get the Google's Preferred Care Plan.

I have heard that carriers will be on board with it but who knows when.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Mzer
I Plan to Stick Around

Hello, 

 

I pre-ordered my Pixel 2 XL 128gb panda a few weeks ago and I received a text but no order#. When should I expect an order# and some concrete confirmation that the phone will eventually be sent out? Thanks.