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Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey guys!

Once again its the time of the year that Google announced their Pixel line up!!

1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy

 

*Edited Labels*

459 REPLIES 459

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Naeng

Great to hear!

It should arrive today to the store and ready for the launch! If it's already been shipped out, it won't take longer then 1-2 days to arrive to the store ( depending on weather and other factors from UPS).

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

jsealey
I've Been Here Awhile

If we picked "Ship to home" will we get a shipping notification?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

enigma4321
I Plan to Stick Around

@jsealey   We are supposed to, but in my experience in the past, i never got notifications that it shipped.. just ended up getting the device. Ship to the store, id get notifications

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hightower1291
I Plan to Stick Around

I pre-ordered the Pixel 2 XL on October 6th. I have no idea where to check my pre-order status. Can anyone help me out. Thanks!

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

enigma4321
I Plan to Stick Around

@Hightower1291    you can only check your status if you used rogers reservation system (to see what your number is in line). If its a pre-order, youll have to wait till they email you a shipping notification. Plus from what we've been seeing/reading, it will be November, if not, December till it ships.. im hoping to get my 2XL before xmas 😛

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

The december date is only for the people who order right now. Google have to restock. I can assume that early customer will get their phone at the release and the other one will take a bit longer

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @francisgph

The XL will be shipping out mid November for all pre orders done at the announcement. However even if u did a pre order for the XL in the start, it may be affected and may be holding off until December. This was leaked out and also Google charged their date to " December" 2 days after the or orders went live.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Hightower1291

You have to log into your MY Rogers account and should show u the reservation status there.

If u did a ship to home option, u unfortunately won't see it.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hightower1291
I Plan to Stick Around

@enigma4321 from what I have been told, shipments for the Pixel 2 XL start on November 17th. So I will keep my fingers crossed for that!

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Hightower1291

Indeed they do. However as pointed above, it may be later then that due to the demand and low stock Google seems to have. They pushed the date to " December" 2 days after the pre orders opened. So we shall see.

Hopefully they come out early instead of late.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hightower1291
I Plan to Stick Around

@Meowmix ahhh that sucks... i definitely did the ship to home option.. that explain why I am not seeing anything. All I got was a plain text email saying they received my order, pretty unprofessional for a fairly expensive pre-order...

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Hightower1291

Yes they usually do this with all ship to home option. I did mention this on Page 1, post 1 as well.

As always, I do hope they can release them soon

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

enigma4321
I Plan to Stick Around

@Hightower1291   Ya this isnt new from Rogers. The ship-to-home option needs more tracking info for the clients. but this is what we got 🙂

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

I have a small business plan and am waiting for my home shipment as well. So business plans get them after regular plans do?? Sucks if true. I've heard that the demand has been much higher for the Panda colored XL compared to the Just Black and as such those who ordered the Just Black can expect to get it sooner as the Panda would most likely be delayed due to stock.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

GT604
I'm Here A Lot
Also have another question for you knowledgeable folks, I ordered my pixel 2 XL as a small business plan to have shipped to my home.. my plan is currently not a share everything plan though. I've been placed in queue with the online system.. So my question is would I have any problems getting my phone as my small business plan is not share everything? Insight would be much appreciated!

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @GT604

Yes that is true. In some cases business customers wait weeks for it. It happens due to many things that are factored in. When a customers pre order comes in, it's pretty easy to change the IMEI and add it to the account and off u go.

With business accounts it's a bit harder with a different department dealing with it. So there is a bit more happening.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @GT604

You should be fine. However you may have to pay a bit more. Depending on how the plan is laid out.

This is best to be answered by the business department. They can give u more insight then any of us here can.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

GT604
I'm Here A Lot
An okay, well what can ya do I suppose.. But thank you for the insight Meowmix! Knowledgeable as always =]

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @GT604

You are welcome! 🙂

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

jsealey
I've Been Here Awhile

I just got an email from Rogers that my device has changed on my account from my old phone to a Pixel 2.  I picked the ship to home option so I am assuming it will be shipped soon.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

enigma4321
I Plan to Stick Around

@jsealey  Lucky you! Wish the XLs were shipping at the same time 😞

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