10-04-2017 02:43 PM - last edited on 10-04-2017 03:01 PM by RogersMoin
Once again its the time of the year that Google announced their Pixel line up!!
1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)
Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy
10-18-2017 08:05 AM
10-18-2017 11:47 AM
If we picked "Ship to home" will we get a shipping notification?
10-18-2017 11:51 AM
@jsealey We are supposed to, but in my experience in the past, i never got notifications that it shipped.. just ended up getting the device. Ship to the store, id get notifications
10-18-2017 11:54 AM
I pre-ordered the Pixel 2 XL on October 6th. I have no idea where to check my pre-order status. Can anyone help me out. Thanks!
10-18-2017 12:03 PM
@Hightower1291 you can only check your status if you used rogers reservation system (to see what your number is in line). If its a pre-order, youll have to wait till they email you a shipping notification. Plus from what we've been seeing/reading, it will be November, if not, December till it ships.. im hoping to get my 2XL before xmas 😛
10-18-2017 12:16 PM
The december date is only for the people who order right now. Google have to restock. I can assume that early customer will get their phone at the release and the other one will take a bit longer
10-18-2017 12:17 PM - edited 10-18-2017 12:20 PM
10-18-2017 12:17 PM
10-18-2017 12:24 PM
@enigma4321 from what I have been told, shipments for the Pixel 2 XL start on November 17th. So I will keep my fingers crossed for that!
10-18-2017 12:26 PM
10-18-2017 12:28 PM
@Meowmix ahhh that sucks... i definitely did the ship to home option.. that explain why I am not seeing anything. All I got was a plain text email saying they received my order, pretty unprofessional for a fairly expensive pre-order...
10-18-2017 12:29 PM
10-18-2017 12:30 PM
@Hightower1291 Ya this isnt new from Rogers. The ship-to-home option needs more tracking info for the clients. but this is what we got 🙂
10-18-2017 02:06 PM
10-18-2017 02:10 PM
10-18-2017 02:11 PM
10-18-2017 02:12 PM
10-18-2017 02:21 PM
10-18-2017 02:25 PM
10-18-2017 03:05 PM
I just got an email from Rogers that my device has changed on my account from my old phone to a Pixel 2. I picked the ship to home option so I am assuming it will be shipped soon.
10-18-2017 03:07 PM