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Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey guys!

Once again its the time of the year that Google announced their Pixel line up!!

1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy

 

*Edited Labels*

459 REPLIES 459

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

GT604
I'm Here A Lot
Hi there, I also preordered a black pixel 2 xl 128gb to buy outright through my business account. (22 in queue).

I've gathered that it will be sent to my home address which I provided but I'm a little confused on how they will be charging me since I was never prompted for a credit card. Will it be charged to my regular monthly bill? Any insight would be greatly appreciated!

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @GT604

all business and corporate customers reservations / pre orders will be billed on their invoices instead.

As always, a reminder that you most likely won't get the device on launch date( Pixel XL 2). It most likely will be delayed until mid November for the shipments as per Google. So Rogers has no control over this. Want to point this out now.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

GT604
I'm Here A Lot
Thanks for the insight! I would rather be invoiced for it so this is great! I hope it actually does come mid November instead of what I've been hearing about it possibly coming in Dec 😕

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

MunnyGuy
I Plan to Stick Around
The hardware charge will be on your next statement.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @GT604

It well may be December as Google is indicating December now for shipments so who really knows.

Rogers showing 5-6 weeks so that could end up being end of November / December.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @MunnyGuy

That is correct as posted above. However this does not apply to regular consumer that do reservation to the store.

They will have to pay upfront the fee on store when picking up the device. This changed last year.

Anyone that does a reservation / pre order for ship to home may be charged upfront on the CC or on the next monthly invoice. Business and corporate customers get charged as we said next invoice that gets generated with that charge.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

604kev_
I Plan to Stick Around

Anyone know if we get the free Google Home Mini deal if we've preordered via this method? (ie. on reservation list for in-store pickup).

------------------------------------
I have too many phones, ask me anything

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @604kev_

All pre orders including reservations to the stores and ship to home include the Google Home Mini speaker for free.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

604kev_
I Plan to Stick Around
@Meowmix

Awesome, thank you! That's a very nice little bonus 🙂
------------------------------------
I have too many phones, ask me anything

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

MunnyGuy
I Plan to Stick Around
I ordered as a business customer. My csr verified that so long as you are in a corresponding Share Everything plan you get it. Regardless if business or personal account.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @MunnyGuy

Yes that is correct as indicated above. 🙂

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

GT604
I'm Here A Lot
Hmm.. what if I'm not in a share everything plan but a corporate small business plan? Anything different?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

christomitov
I Plan to Stick Around

I wonder if it's faster to just cancel my rogersdirect pre order and drive to the states and buy the phone. I really don't want to wait to November 15th when a ton of US customers seem to be getting their XL's shipped on Thursday

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @christomitov

You can do it but u must make sure it will work on the Rogers network. So a ATT one should work.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

francisgph
I'm Here A Lot

I have a corporate rebate and with reading the comment on this trend I think I reserved my phone with the ''normal'' portal instead of a Buisness one will I have trouble at the pick up or it will go smootly?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @francisgph

I believe you will be fine as your account isn't a business account and it only has a corporate discount on it.

To be on the safe side, contact the store u reserved it to go to and see what they say.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

hazemel
I've Been Around

When would the pixel 2 be shipped for business customers and would it be available in the store. 

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @hazelmel

It may ship out a day before launch or most likely a few days after. As said on post 1,page 1 that business and corporate customers reservations may take longer to show up.

Unfortunately you will have to contact Rogers authorized dealerships for this. Rogers corporate stores do NOT deal with most business accounts.

So u would need to contact each store and ask.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Naeng
I Plan to Stick Around

So I got a text message on my phone last night saying the device was shipped, how long will it arrive towards the store during the shipment? say like 1-3 days or maybe up to 2 weeks?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

MunnyGuy
I Plan to Stick Around
#naeng

Good News... May I ask if you ordered a Google Pixel 2 or 2 XL?

Thanks

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Naeng
I Plan to Stick Around
@MunnyGuy Ive preordered the Google Pixel 2 White on October 7
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