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Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey guys!

Once again its the time of the year that Google announced their Pixel line up!!

1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy

 

*Edited Labels*

459 REPLIES 459

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Digonator
I've Been Here Awhile

Hi,

 

I reserved the Pixel 2 on day 1 through the rogers site (6th in line) while at the store. 

 

When I was there they walked me through the plans with the 2GB +1GB free and they said that we can set all of that up when the phone arrives at that store. I noticed on their site today that 1GB extra promotion is no longer there. Does this mean I will no longer get that extra? Or since I paid the reservation fee does that keep the promotion?

 

 

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Digonator

You didn't pay for the phone nor upgrade just of yet. You paid $40 to reserve the device which will be be credited back to you when it ships out or you cancel the reservation.

If the plan is no longer offered, then unfortunately the store can't give u that plan. You can call into Rogers and see what they can offer u however.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Digonator
I've Been Here Awhile
Thanks for the response. I appreciate it

I get so tired of sales people telling you one thing when it has no truth to it just to get you to order something...

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Digonator

Unfortunately my mother had to go through with this same issue for 2 days. Getting different information, offers, deals and I ended up helping her as the reps were giving her misinformation.

When you reserve a device to the store, the device price will be billed to u in store. Same with changing the plan. You can change ur plan however right now without doing the upgrade and get that deal. Contact Rogers customer service and ask for retentions /loyalty. See what they can do for u!

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

MunnyGuy
I Plan to Stick Around
Thanks Meowmix!

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @MunnyGuy

You are welcome! 🙂

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

jamiros
I've Been Here Awhile

@Meowmix ... So, I started doing some research and I saw that the Google Pixel 2 XL will be shipped until December 2017 Smiley Sad

 

Do you know anything about this? I'm kinda bummed out about it.

 

Thanks!

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @jamiros

Yes it shows on Google Play "Ships in 8 - 9 weeks." for the Jet Black Pixel XL 2 128GB. So that means December as u said.

However on Rogers website is shows " Ships in 4-5 weeks" for the same model.

In all to be honest they will get some stock but seems to be limited as the dates are being pushed back.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

pos1forpixel2
I've Been Here Awhile

Does Position 1 really mean that I am the first to receive my phone or that I'm in the first group of people? 

 

My hubby is position 1 for the 128 black and I'm position 1 for the 128 white (not the xl versions)

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @pos1forpixel2

You are #1 for the device / model you picked for the Pixel 2. You will get it at launch day though.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hey, do you know when Rogers will launch the XL? Will it be same day as the regular pixel?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

pos1forpixel2
I've Been Here Awhile

@Meowmix  Cool! Did you mean to say "you will [not] get it at ... ? If so when? If I do get it on launch day - when would that be? Thanks 🙂

 

UPDATE:  I think I mis-read your answer.  I'm assuming that I receive the first one of the pre-orders on launch day, but that there are obviously others who will receive it first (insiders, etc.)  Any chance you know when launch day is?  Thanks for your help 🙂

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Rumini

5-6 weeks after pre orders. That's on their website. Best guess is November.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @pos1forpixel2

You will get it at the launch date which is October 19th as per what I see on Google, Rogers and Telus.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

pos1forpixel2
I've Been Here Awhile
Great, thanks! Hopefully I'll figure it out by Christmas 😉 Fast to order, but probably considered a techo-spazz by today's standards.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Naeng
I Plan to Stick Around

Generally, how much quantity is shipped to the store on the launch date? Say like 10-20 per model?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Naeng

Around 3-7 each if lucky.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

jsu_10
I've Been Here Awhile

Thanks for reply!

 

Another question: would I receive my phone sooner if it got delivered to my house instead of a Rogers store?

I ended up choosing a Rogers store but if it's quicker to receive it via mail, is it too late to change?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @jsu_10

They both will take time to come. None of them is faster to be honest. The only difference is that the ship to home option u don't have to to go to a store, sign a contract and spend an hour at the store to get it.

Some have reported they go it faster via the ship to home but some others have said the same about the reservation system.

If u cancel your reservation now, u will lose the spot u are in and u won't be able to get that spot back. Also means that depends on which model u get. The XL is a 5-6 wait period with Rogers at this moment.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

MunnyGuy
I Plan to Stick Around
@Meowmix

Sorry can you clarify... Are you saying XLs will be expected 5-6 weeks after the October 19th release?

Thanks

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @MunnyGuy

Yes.. However Google Play Store Canada is showing "Shipping December 2017" for the Pixel XL.

So to be honest, you will most likely get it mid November / December even doing a pre order with any carrier or Google.