Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

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I Plan to Stick Around
Posts: 15

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

I've been wasting my time for two days now trying to order two Google Pixel 2 XLs from you guys, both on the phone and online, and your system keeps failing. I've been with Bell for the last two years and wanted to go back to Rogers but this has wasted so much time that I may just stick with Bell.

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I'm a Trusted Advisor
Posts: 32,079

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hello @Leidend

What do you mean keeps failing? Where does it fail ( like spot where it stops working).?

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I Plan to Stick Around
Posts: 15

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

On the phone the girl asked me to use my keypad to type in my credit card and it wouldn't process it.

 

Online I had a smorgasbord of errors, all different depending on the attempt. Farthest I got was the credit check where I got a "something happened" error. I have perfect credit and passed it with the girl on the phone.

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I'm a Trusted Advisor
Posts: 32,079

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hello @Leidend

Hmm I do know that from 12-6am EST they always do maintenance on the systems so this could be one of the reasons why it's happening. The systems will start failing during that time.

Have you placed the order or still have errors? Have you tried any other browsers? Try and see. If it keeps doing, then wait for another couple of hours.
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I Plan to Stick Around
Posts: 15

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Got the order through via phone this morning, stayed up until 4am Vancouver time just to order phones. Hope my memory of how good Rogers was compared to Bell is still true. 😛

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I Plan to Stick Around
Posts: 11

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hi there, 

I pre ordered a Pixel 2 XL. I have 2 lines on my account. Can i choose any line for an upgrade when the phone arrives in store ? I used the main line for the pre-order. 

 

Thanks 

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I'm a Trusted Advisor
Posts: 32,079

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hello @AJ7777

Yes you can! Just tell them which line u want it to go on and they will do it for u
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I've Been Here Awhile
Posts: 3

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Did anyone get a confirmation about receiving the Home Mini and whether or not we can choose which colour you wanted?

 

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I'm a Trusted Advisor
Posts: 32,079

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hello @jsu_10

The color is only white that everyone gets. No other colors.

You won't get any confirmation email about the pre order bonus gift. This one will come with the device that u pre ordered when u receive it. If u have it ship to a store it will be given at the store. If you have Ship to home option, it will be shipped with the device to u.
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I've Been Here Awhile
Posts: 3

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Pixel 2 updates direct from Google??

 

I read the Rogers Pixel 1 receives updates directly from Google and was wondering if the same would be true with the 2?