Hey there. I have 2 Google Pixel 2 XL's provided by Rogers and one of them works perfectly with LTE while the other will not connect. I have mirrored the settings with LTE preffered in the network settings before restarting and checking to make sure it saved. Upon checking it remained on LTE preffered; however I can have the two phones beside each other and only the one will connect to LTE. I have a good base knowledge of the devices to work off of on this end! Would love some expert help figuring this one out, thanks!
Thank you for posting your concern in the Community. One of your Google Pixel 2 XL not connecting to LTE is puzzling; I appreciate mirroring the settings from the other phone. However, since it's a Rogers' device, it should acquire all the required network settings upon coming online the first time.
Since how long are you experiencing this issue?
Have you tried swapping the SIM?
Like you can try the SIM from the phone connecting to LTE into the phone not connecting to LTE to see if it can connect to LTE.
Hey ! Sorry for the delay, had to wait for my wife. Not 100% sure but we believe it had to have been since we got the phones as it has been on wifi essentially 98% of the time. We only really noticed during a major storm that knocked out power for an extended period of time. During that we noticed as mine was able to load updates from the power company while her's couldn't load anything at all.
Anyways as for the Sim card swap! I swapped the Sim cards and checked. My sim card in her phone allowed it to connect to LTE while her Sim in my phone would not connect to LTE. Essentially passing the state from one phone to the other. Thus it must be the Sim card preventing the LTE connection and not the phones themselves.
What would the fix be? Is it as simple as calling the tech support team for Rogers or will it require a replacement sim card?