03-13-2019 01:48 AM - last edited on 03-13-2019 08:33 AM by RogersMoin
Hey there. I have 2 Google Pixel 2 XL's provided by Rogers and one of them works perfectly with LTE while the other will not connect. I have mirrored the settings with LTE preffered in the network settings before restarting and checking to make sure it saved. Upon checking it remained on LTE preffered; however I can have the two phones beside each other and only the one will connect to LTE. I have a good base knowledge of the devices to work off of on this end! Would love some expert help figuring this one out, thanks!
03-13-2019 09:12 AM
Welcome to the Rogers Community Forums! 🙂
Thank you for posting your concern in the Community. One of your Google Pixel 2 XL not connecting to LTE is puzzling; I appreciate mirroring the settings from the other phone. However, since it's a Rogers' device, it should acquire all the required network settings upon coming online the first time.
Since how long are you experiencing this issue?
Have you tried swapping the SIM?
Like you can try the SIM from the phone connecting to LTE into the phone not connecting to LTE to see if it can connect to LTE.
Keep us posted with the outcome.
03-14-2019 12:45 AM - edited 03-14-2019 12:50 AM
03-14-2019 11:24 PM
Thank you so much for your reply @Dexo!
We appreciate you took the time to validate these details.
Since the issue seems specific to her line, it could be at the account level. Are you both on the same account?
In the instance where she exceeded her data plan allowance, for example, it could have been temporarily suspended until the billing cycle starts over.
Do you use the data manager? An alert could have been set for her specific line.
Before requesting a replacement SIM card, please allow us a chance to look into this further.
Since we now know the issue is not hardware-related, we'll need to discuss privately to gain access to your account.
Please send a PM to @CommunityHelps if you would like us to assist you resolve this. For more information on our Private Message system, please check out this page.