I've been dealing with this issue for 3 months now. I first noticed it would happen about 1-3 times a day on my breaks at work. I thought it might be a sim card issue so I had the sim card replaced. Seemed good for a few days. Then it started again.
I then sent the S8+ back to Samsung for repair. They sent it back saying they fixed two things ( they didn't say what). It didn't fix the issue, if anything it was worse then ever. I then called Rogers, complained and they said they would swap the phone for a refurbished phone ( I wasn't happy about that ) but if it fixed the issue who cares.
Well i can say NOPE... the refurbish phone was even worse then my new one. The refurbish phone they sent me was an even older S8+ because it had like 4 updates, i had to installed when i first booted the phone up. So need less to say, I could rule out that it was an issue with a batch of bad phones.
So i called Rogers again they said, this time we will swap the phone with a new S8+. I got the new one in last week and same thing, Network drops. So 3 S8+ phones and they all have the same issue. It has to be the S8 series of phones. I can see one phone maybe two.... but 3 phones?
I am now waiting on Rogers to send me the Note 8 to replace this S8+.. I can tell you I don't have high hopes that the Note will be any better...
Ps.. I downloaded an app that monitors the network so i could see how many times it dropped while the screen was off. It seem to happen more when it was on LTE+ but not sure..
Thank you for your posts and welcome to the Rogers Community Forums!
An intermittent connection is never fun to deal with especially when it’s happening so often on a pretty new device like the S8 & S8+.
We definitely want to investigate this fully for you. Currently, we are not tracking any issues related to those devices so we will need to gather more information on what is happening.
@murrayjess - Let us know how things go with the Note 8!
Thank you for your replies!
I can totally imagine the inconveniences caused by the issues you're experiencing on your S8 devices and we definitely want to help you find a proper resolution.
We appreciate that you provided us with the troubleshooting completed thus far @murrayjess.
If it has not already been done, we would like to escalate this to the attention of our Technical Support team, in order to further investigate what is happening. To do so, we'll have to access your account and open a ticket. Could you please send a Private Message @CommunityHelps when you're back online and available?
You can find instructions on our private messaging system, here.
@Arya1998 - What other measures have you tried, beside putting the device in "Safe Mode"?
We need to make sure that we rule out any other potential problem that could be causing this to happen.
Good evening @jpg37,
Welcome & thanks for your contribution to the Community!
Experiencing issues with your cellular device is definitely a pain to deal with. I understand your frustration.
Were you able to reach our technical support team to obtain the assistance you needed with your phone?
Let us know if you require further assistance!