Galaxy S7 data connection deteriorates throughout the day

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I Plan to Stick Around
Posts: 15

Re: Galaxy S7 data connection deteriorates throughout the day

I did what GaGangill suggested, change the MMS proxy and call in to disable VOLTE, and haven't had any issue so far. Hope this will hold until an actual fix.

I Plan to Stick Around
Posts: 15

Re: Galaxy S7 data connection deteriorates throughout the day

Do you know what was done to fix this issue? It's getting really frustrating.

I Plan to Stick Around
Posts: 22

Re: Galaxy S7 data connection deteriorates throughout the day

It has gotten a lot better for me with the APN change but still bad in terms of service. It has to to with the new towers in the lower mainland and Vancouver area. Once you hop on the 4g, it doesn't seem to leave and you get super slow speeds. I've only totally disconnected a few times after changing but it's still annoying with the slow speeds. They're saying 2 months from tech support and the lady said she gets it all the time. I'm going to try turning Volte back on only on my phone so it doesn't drop to 4g right after a call and see what happens. Other than that we can only wait until Oct/Nov....
I'm Here A Lot
Posts: 7

Re: Galaxy S7 data connection deteriorates throughout the day

Same issue here. Been fighting with it for weeks. Trying a new sim now. Not optimistic. Just got the thing on 7/21. They want me to pay $35 for the privilege of getting a used phone, which based on some previous posts here is a bad idea!

Rogers needs to step up and admit that there's a problem. And work towards fixing it!

 

Had an agent tell me there was a problem today that they are aware of, and then the following agent tell me the first one had it wrong and the other person was thinking of an issue with the Note 7, so I'm not sure what's accurate here.

 

If they don't solve this I guess I really have no choice but to avoid Rogers and Samsung in the future. Too bad I'm stuck for the next 22 months.

I'm Here A Lot
Posts: 7

Re: Galaxy S7 data connection deteriorates throughout the day

Been tweeting back and forth with @RogersHelps this morning. They said basically I have to just keep sending my brand new expensive phone in for repairs over and over again if they don't manage to fix it. They won't admit there's a problem.

Tears.

I'm Here A Lot
Posts: 7

Re: Galaxy S7 data connection deteriorates throughout the day

For anyone who's gone through some repair/replacement cycles with no resolution: try this http://www.rogers.com/web/support/account/ombudsman/376?setLanguage=en

 

Make the ombudsman aware that there's a chronic problem they refuse to address. Will be doing this after they've failed to repair my phone.

I Plan to Stick Around
Posts: 33

Re: Galaxy S7 data connection deteriorates throughout the day

Ok so I finally managed to get through to a higher level supervisor in the tech department and he said that this is now a known problem. Rogers tech dudes are working in conjunction with Samsung in order to find a solution to the problem.

 

I hope that the guy wasn't bluffing me but he sounded modest. I guess all we can do now is wait (or keep complaining?), but it is nice to know that they are finally taking this issue seriously...

I'm Here A Lot
Posts: 6

Re: Galaxy S7 data connection deteriorates throughout the day

Hi , am having same issues and having NO help from either rogers or samsung,, did not get a new phone to try,, just a bill for a service that doesn't often allow me to call out.. use the gps or connect to internet.. for a 1000 dollar phone and 160 connection per month,, I am being screwed and would NEVER suggest either rogers or samsung .. though my s4 also great as is yours
I've Been Around
Posts: 1

Re: Galaxy S7 data connection deteriorates throughout the day

I wanted to simply add to this discussion because this seems to be a widespread issue with Rogers Galaxy S7 owners. I own a Galaxy S7 edge and live near Moose Jaw Saskatchewan. In the two weeks that I have owned the phone, I have had this happen several times. I would, for example, enter the local walmart where reception is usually known to be bad but when I get out, my phone will not reconnect to LTE. While on a 4G network, with full bars, my phone is practically rendered useless until I restart it. I believe it has only happened once where the phone was able to reconnect to LTE on its own without a restart. 

 

This is amazingly inconvenient, unexpected from such an expensive phone and carrier, and also quite annoying. I really expected to be getting a welcomed upgrade when switching from my iPhone 5S to this device. However, when the phone becomes incapable of performing its most basic functions at times, this is not the case. 

 

I sincerely hope that Rogers and Samsung are able to provide a solution to this, without us having to find workarounds from a user stand point. 

I'm Here A Lot
Posts: 5

Re: Galaxy S7 data connection deteriorates throughout the day

I had the same issues everyone here is describing. I called tech support to get my phone unlocked for travel and mentioned the issues. The tech told me it's an issue with volte. He blocked the volte 700 frequency and instantly my phone was fixed. It stays on lte almost exclusively and drops to 4g and back to lte occasionally with no problem. It's as snappy as the day I got it. There were no other setting changes made and I recently installed the OS update with no ill effects.