I did what GaGangill suggested, change the MMS proxy and call in to disable VOLTE, and haven't had any issue so far. Hope this will hold until an actual fix.
Do you know what was done to fix this issue? It's getting really frustrating.
Same issue here. Been fighting with it for weeks. Trying a new sim now. Not optimistic. Just got the thing on 7/21. They want me to pay $35 for the privilege of getting a used phone, which based on some previous posts here is a bad idea!
Rogers needs to step up and admit that there's a problem. And work towards fixing it!
Had an agent tell me there was a problem today that they are aware of, and then the following agent tell me the first one had it wrong and the other person was thinking of an issue with the Note 7, so I'm not sure what's accurate here.
If they don't solve this I guess I really have no choice but to avoid Rogers and Samsung in the future. Too bad I'm stuck for the next 22 months.
Been tweeting back and forth with @RogersHelps this morning. They said basically I have to just keep sending my brand new expensive phone in for repairs over and over again if they don't manage to fix it. They won't admit there's a problem.
For anyone who's gone through some repair/replacement cycles with no resolution: try this http://www.rogers.com/web/support/account/ombudsman/376?setLanguage=en
Make the ombudsman aware that there's a chronic problem they refuse to address. Will be doing this after they've failed to repair my phone.
Ok so I finally managed to get through to a higher level supervisor in the tech department and he said that this is now a known problem. Rogers tech dudes are working in conjunction with Samsung in order to find a solution to the problem.
I hope that the guy wasn't bluffing me but he sounded modest. I guess all we can do now is wait (or keep complaining?), but it is nice to know that they are finally taking this issue seriously...
I wanted to simply add to this discussion because this seems to be a widespread issue with Rogers Galaxy S7 owners. I own a Galaxy S7 edge and live near Moose Jaw Saskatchewan. In the two weeks that I have owned the phone, I have had this happen several times. I would, for example, enter the local walmart where reception is usually known to be bad but when I get out, my phone will not reconnect to LTE. While on a 4G network, with full bars, my phone is practically rendered useless until I restart it. I believe it has only happened once where the phone was able to reconnect to LTE on its own without a restart.
This is amazingly inconvenient, unexpected from such an expensive phone and carrier, and also quite annoying. I really expected to be getting a welcomed upgrade when switching from my iPhone 5S to this device. However, when the phone becomes incapable of performing its most basic functions at times, this is not the case.
I sincerely hope that Rogers and Samsung are able to provide a solution to this, without us having to find workarounds from a user stand point.