Maybe its just a west coast thing? I was in halifax for 6 days a couple weeks ago and I had service the entire time (although it did switch to roaming sometimes - even though Halifax is nowhere near any borders).
Hi wondering if anyone else is having this issue,
I bought my S7 Edge last week and I started noticing that my phone will drop all internet data connection randomly at times... Usually the only solution that works is if I reset my phone, quite annoying when it needs to be done 3-4 times a day. I've checked that my sim card works on my old phone (HTC M8) and it doesn't have the same issues.
Anyone have a solution?
Seems there are a lucky few who have had this issue myself included. It was extremely frustrating, they sent me a refurbished phone which still had the same issue so I sent it back, I swapped out my SIM which didn't help either. Finally after hours on the phone they sent me a bran new device. It's been about 3 weeks now and (knock on on wood) the issue seems to be resolved. I still get the odd text that needs to be resent but I can live with that.
I have the same issue. I tried
Now the phone is in for repair (nearly 2 weeks). It took me a while to figure out what was going on, but if I were you I would immediately request a new S7 or return it altogether. If you wait more than 2 weeks you have to go through the repair process I am going through.
I am on the West Coast and have this issue, but only here in Vancouver. The curious thing is I was in Ontario (Toronto/Hamilton/Ottawa) for 10 days and thought it was fixed, but as soon as I got home it started to play up again.
By the way - please post as much info and as specific as possible. If I still have the problem when I get my phone back from repair and it recurs, I am going to try the "Go Public" route with CBC. So, the more posts and info on this problem the better.
Has anyone noticed this problem in any area other than Vancouver or Victoria? I think it's something wrong with the towers around here not being compatible with our accounts/phones. I've only been with Rogers for a couple months and so far the experience has been pretty horrible. I miss Bell 😞
My phone was away for repair for 2 weeks and has now been returned. Apparently no fault found. I reloaded all my apps over WiFi, turned off WiFi to test mobile data. Worked fine for about 2 hours (initial Speedtest gave approx 12.5 Mb download, 2.5 Mb up, but after that it went to <4 Mb down and 0.01 Mb up. Sometimes Speedtest would not run at all (no network connection).
Reboot phone and all is well again.
For the last 2 weeks I was using my old S3 - didn't have a single problem with mobile data.