I recently did a hardware upgrade and switched from a Galaxy S4 to a S7. Shortly after getting it I noticed that i was having data connection issues. Throughout the day, my phone would go from LTE, then to 4G, then to no data connection, even when I have full bars of reception. The only way I've found to get data back was to restart the phone, then I would be back to LTE again. This would happen couple times a day, and I'm sick of restarting my phone. Rogers has sent me a replacement phone and I've also switched sim cards, but I still continue to have the same problem. I've also tried wiping the phone (factory reset) and using the phone with no personal files or apps loaded. The only information that was loaded into the phone was my contacts, which was loaded in when I signed into my Google account. This happens randomly, and in various locations. Rogers techincal support and advanced technical support haven't been able to resolve the issue yet.
Is there anyone else with the same issue? Any possible solutions would be greatly appreciated.
Solved! Solved! Go to Solution.
I have the exact same problem, for the past 3-4 weeks. It is getting infuriating. Also, when it gets in that state, incoming calls don't come through, and the caller gets pushed directly to voicemail.
Does anyone here use a different launcher? I am using Nova. Not sure if that could have any effect on network connection issues...?
What worked for me is to select only band 17 LTE. You don't get 4g so you need VoLTE enabled (say goodbye to 911 calls) but I havent had a single data drop in a couple months.
*#2263# from your phone app then go to band selection, LTE, LTE_17
It worked for me, but like others have said it doesn't fix your phone its just a clever workaround
Thanks for your suggestions and notes. I'm getting the run around and blame game from Samsung and Rogers.
Rogers told me to disable LTE for now and test to see if there is an issue when the phone switches from LTE to 4G/3G. I'll try your suggestions. Thanks!
I can't argue with the fact that a repair has worked for you, but it appears that many have gone down that path with limited success. I have been on Rogers-EXT since early January and I have not recieved one duplicate text, nor have I had to reboot my phone even once. The network access on the Rogers-EXT (Bellus roaming) is as close to flawless as you can get. I get LTE+ full speed inside the concrete bunker of a locker room at the Calgary Winsport arena. My friend on an iPhone 7 using Bell can hardly get a signal in the same senario. The phone has great reception when the network is compatible. It's Rogers fault... Samsung is selling this phone all over the world, at least 20+ million. Rogers/ Fido are the only networks with this problem. Samsung might be able to fix it with the right firmware, but they probably don't want to pay for the research to fix it for a network with ~1% of it's device sales... hence why Rogers should either spend the money to figure it out or stop selling this phone.
I have no problem staying with Rogers as long as I keep unrestricted access to Rogers-EXT, otherwise it'll be a waiting game until the end of this contract.
Well, repair looks like it didn't fix a thing. Phone just dropped it's network connection not even 4 days after I picked it up from the Samsung store.
I'm going to take it back tomorrow to the store and demand a new phone, see how that goes. There's no way I'm going to wait another week for a second repair.