I recently did a hardware upgrade and switched from a Galaxy S4 to a S7. Shortly after getting it I noticed that i was having data connection issues. Throughout the day, my phone would go from LTE, then to 4G, then to no data connection, even when I have full bars of reception. The only way I've found to get data back was to restart the phone, then I would be back to LTE again. This would happen couple times a day, and I'm sick of restarting my phone. Rogers has sent me a replacement phone and I've also switched sim cards, but I still continue to have the same problem. I've also tried wiping the phone (factory reset) and using the phone with no personal files or apps loaded. The only information that was loaded into the phone was my contacts, which was loaded in when I signed into my Google account. This happens randomly, and in various locations. Rogers techincal support and advanced technical support haven't been able to resolve the issue yet.
Is there anyone else with the same issue? Any possible solutions would be greatly appreciated.
Solved! Solved! Go to Solution.
Keep on them. They went through stages with me from full denial to a horrendous trade offer like yours where I would still owe, to a straight swap. They will crumble further. As soon as I suggested I go to the CCTS about it, they gave me what I wanted. Yes they can straight swap, and they do. I know this because I'm typing this from the Pixel they straight swapped me for.
Yes they can, and they do. I have a brand new Pixel XL here as proof of that. I've also been posting screenshots of the conversation with Rogers, but the mods keep deleting those. Read back further and you will see I'm not the only one that they swapped out.
I eventually got a new one.. a manager decided this after problems from day one. be they internet connection problems , or not able to phone out/in..
before I had 1-2 bars. no lte... not 3-4 bars , lte on off.... Haven't had internet problems at all.
The explanation made good sense , the first rolling off the line for pre sale people may not have been as good..