Galaxy S7 data connection deteriorates throughout the day

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I Plan to Stick Around
Posts: 22

Re: Galaxy S7 data connection deteriorates throughout the day

He believes it is a phone issue, which it is not
I Plan to Stick Around
Posts: 11

Re: Galaxy S7 data connection deteriorates throughout the day

I sent mine for repair.  They replaced the PBA (print board assembly) which the guy says is the motherboard.  Initally as soon as it reloaded I was in 4g!  It then switched to LTE.  As soon as I made a phone call it switched to 4g (I don't think it was capturing VOLTE) and wouldn't go back to LTE.  I restarted my device and it went back to LTE and VOLTE began working as well.  Since then it's been working fine, switching to 4g in low signal areas appropriately and switching back to LTE as it should.  Fingers crossed that it's finally fixed (it's been 48hrs).

 

 

I Plan to Stick Around
Posts: 22

Re: Galaxy S7 data connection deteriorates throughout the day

Ok guys so I'm in the process of getting replacements thru tech support and it took about a month of tech support finding out it was a problem with the phones and the network not being compatible. For the mean time I want whoever is capable of trying this to try it because I've been testing it and haven't lost LTE since. Type *#2263# into your phone and click "band selection" - "LTE" - "Band 17". This will lock your phone to band 17 connection only and it seems band 17 isn't having this issue. Turn Volte back on in phone settings as well and you shouldn't have an issue. I've narrowed it down to band 4 having the issue. I'm testing band 17 and will give an update when possible. Your speeds won't be as quick as band 4 but it works for the mean time and I'm just happy with that right now.
I'm a Trusted Advisor
Posts: 31,882

Re: Galaxy S7 data connection deteriorates throughout the day

Hello @gagangill

Glsd that this way it works but hopefully it can expand to all and work on them too.!
I Plan to Stick Around
Posts: 33

Re: Galaxy S7 data connection deteriorates throughout the day

@gagangill

 

I just changed to band 17 and LTE is looking strong. I'll keep you guys updated. 

 

Is there any way to disable band 4 entirely? What if I select every band except for band 4? I'm just curious as to why we are going with band 17 only.

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I've Been Here Awhile
Posts: 2

Re: Galaxy S7 data connection deteriorates throughout the day

Im really getting tired of people not being able to get ahold of me and me having to reset my phone a couple times a day as I drive around the city alot.  I love my samsung s7 and I like rogers but unless this issue gets resolved soon I will be either never buying another samsung or will be switching another carrier that has no issues with the samsung s7 connectivity.     BOTH companies should put there thinking caps on and get this resolved.

I Plan to Stick Around
Posts: 33

Re: Galaxy S7 data connection deteriorates throughout the day

@DillDal
Im thinking both. Rogers hasn't been very good in terms of offering compensation so they are done after my contract is up. I was with Bell for ten years and never had a single problem, shoulda stayed. Samsung too has disappointed me for the last time, I think it's time to go iPhone.
I've Been Around
Posts: 1

Re: Galaxy S7 data connection deteriorates throughout the day

I would be amazed if switching to LTE band 17 would fix it, only because I get data drops even with LTE entirely disabled, using HSPA only.
I Plan to Stick Around
Posts: 22

Re: Galaxy S7 data connection deteriorates throughout the day

It isn't a fix by any means. You won't lose service and it will be LTE but there are downsides like you can't call 911 since that requires 2g/3g calling and where there isn't any LTE you won't have service. It is working for me and i have yet to lose service. I've let Rogers know of this issue and that this is the issue plaguing the system and they where like holy crow you found it. They're testing it themselves and will let me know by next week. Keep u guys updated...

I Plan to Stick Around
Posts: 11

Re: Galaxy S7 data connection deteriorates throughout the day

As i posted earlier I ended up getting my phones motherboard replaced by Samsung (covered under warranty) and the problem is gone. It's been about a month if not longer. I was having the exact same issue as you guys (see my previous posts)
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