Galaxy S7 data connection deteriorates throughout the day

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I'm Here A Lot
Posts: 5

Re: Galaxy S7 data connection deteriorates throughout the day

I have not received any notification for any updates. Perhaps a moderator on here can comment on the rollout of the latest update which might address this issue.

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I've Been Here Awhile
Posts: 3

Re: Galaxy S7 data connection deteriorates throughout the day

I'm a Fido customer and got the S7 update a week ago. It was working fine until an hour ago. Same issue. Network dropped and showing "4g" instead of "LTE" and I can't load any webpages. Had to restart the phone. Seems the S7 update didn't fix this issue.
I Plan to Stick Around
Posts: 15

Re: Galaxy S7 data connection deteriorates throughout the day

I'm just quite surprise that this issue has been going on for a while and no fix yet. I know programming take time but this is getting frustrating with missing calls, dropping call, dropping LTE and more.

 

I really hope Rogers will compensate for this issue. I switched to Rogers because all my friends say it's better than Bell. Even if Rogers is better than Bell, if they can't even fix this problem with their phones using the full extent of their network, what's the point?

 

TL;DR

Please get this fixed for it's getting annoying and I'm running out of patience.

I'm Here A Lot
Posts: 6

Re: Galaxy S7 data connection deteriorates throughout the day

Does anyone on here even work for Rogers? Or are we all just here complaining to ourselves? It's been months now and techical support hasn't done anything all. Starting to think they've just swept this issue under the rug since this is happening to such a small fraction of their customers.

I'm a Trusted Advisor
Posts: 32,015

Re: Galaxy S7 data connection deteriorates throughout the day

Hello @whung

The MODS do work for Rogers but if they don't have any information, they can't post anything. I do know they are looking into this but as again the backend is responsible for a answer. I do want to hear about this as well. My S7 edge doesn't have an issues at all like this but I do know someome that does.
I'm Here A Lot
Posts: 5

Re: Galaxy S7 data connection deteriorates throughout the day

No, typically profanity is not accepted on public forums. You are most likely correct, Rogers probably assigns support to issues based on the number of users having it. There has been no response from any Rogers moderator or tech support on this thread to date. The other topic on here regarding the firmware update has finally been responded to by Rogers advising that the rollout has been put on hold for some reason. It's unclear if this update even fixes the issue we are having. Some users on Fido followed tech support suggestions and sent in their phones for repair, replaced the SIM card, restored the phone, replaced the phone etc. without success. No surprise there. Somehow I don't see Rogers just coming out and admitting there is a problem with the network and some of these handsets. If a problem is identified and a solution found, it will be addressed in an update as a "bug fix". Meanwhile we wait............................................................zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz.

I Plan to Stick Around
Posts: 15

Re: Galaxy S7 data connection deteriorates throughout the day

My phone just dropped signal for no reason. 10 minutes ago it was LTE. Took it out of my pocket and emergency calls only!

Rogers come on!!!

I'm Here A Lot
Posts: 6

Re: Galaxy S7 data connection deteriorates throughout the day

I have just got my s7 back from its second visit to repair.  (Previous to this I had reset the radios, reset the phone entirely (twice), had a Rogers tech do something remotely & had SIMs replaced and another visit to the repair centre.)

 

I am a bit surprised, but am now 60 hours without a problem, whereas before the phone would lose data connection after as little as 2 hours (and often then be unable to make/receive calls).  The repair notes says:

 

[312] Replaced PBA - Other - BGA failure

 

I hope this post now doesn't jinx it, but am holding my breath that I finally have a fix.

 

Other notes: a colleague at work with s7 has had zero issues with his.  A customer of mine though has the same dropped data connection issue as does his brother-in-law (both with s7).

I'm Here A Lot
Posts: 7

Re: Galaxy S7 data connection deteriorates throughout the day

Add me to the list.

  • Had the phone since March
  • Phone unlocked
  • Originally had Rogers remove VOLTE as I needed to use Rogers One Number
  • 2 factory resets
  • 1 service depot repair (no issues found)
  • 1 replacement phone
  • 3 sim cards
  • Placed back onto VOLTE to see if that made any difference
  • 3rd time Factory reset. Now that it still with stock apps Rogers will remove me from VOLTE to see if it could be combination of VOLTE and software issue...

I see that FIDO customers are having same issue http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/28437/page/1

 

G-R-R-R-R

 

 

I've Been Here Awhile
Posts: 2

Re: Galaxy S7 data connection deteriorates throughout the day

I'm also experiencing this problem.  Got an S7 about a month ago.  Had the emergency calls only issue a couple days after getting it.  Went back to the rogers store and they changed some settings on the phone.  Seemed to work for a couple days but still has the same issue everyone else here is experiencing. 

Seems to be sporadic as well.  Some times I can go a couple days without issue.  Other days It happens multiple times a day.  I'm on the July security update.