I recently did a hardware upgrade and switched from a Galaxy S4 to a S7. Shortly after getting it I noticed that i was having data connection issues. Throughout the day, my phone would go from LTE, then to 4G, then to no data connection, even when I have full bars of reception. The only way I've found to get data back was to restart the phone, then I would be back to LTE again. This would happen couple times a day, and I'm sick of restarting my phone. Rogers has sent me a replacement phone and I've also switched sim cards, but I still continue to have the same problem. I've also tried wiping the phone (factory reset) and using the phone with no personal files or apps loaded. The only information that was loaded into the phone was my contacts, which was loaded in when I signed into my Google account. This happens randomly, and in various locations. Rogers techincal support and advanced technical support haven't been able to resolve the issue yet.
Is there anyone else with the same issue? Any possible solutions would be greatly appreciated.
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There's a Rogers cell tower about 200 yards away from my work so I don't believe that's the issue. Also, I can be sitting next to my friend who is also on Rogers and he will have data, but I won't. What I don't understand is that the problem goes away after a restart, so is this a software/hardware issue?
I have the same issue. Network goes from LTE to 4G then to nothing. Sometimes phone will also fail to dial out. Rogers support told me to do a factory default. I am now waiting to see if there is a recurrance.
I have the exact same issue as well. In the exact same situation too: they did a network reset then sent me a brand new phone and still the same issue. Now the guy is trying to say its an app on my phone? Come on this obviously a network issue on Roger's end and its kind of bs that we have to pay full price for service that they can only provide partially throughout the day.
I wonder if we all have anything in common (other than GS7) that could be the source of the problem? Location or something? I live in Victoria BC, just recently had my number switched over from Bell to Rogers, and I have a Spotify Premium subscription through Rogers.
Yo you can get rid of the duplicate messages pretty easy by turning off Voice Over LTE. Go into your phone app, then more (top right), then settings. Turn off VoLTE and that should solve your duplicate text problem (it also is a pretty useless feature unless you actually call people)