Galaxy S7 Firmware updates

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I Plan to Stick Around
Posts: 31

Re: Galaxy S7 Firmware updates

Hi                      ,

 

I have same issue as you described after recent Nougat update. I can't do video calling from S7 Nougat to S7 Nougat on either home wifi or Rogers LTE network. I also notice it takes 5-10 second before it rings other end and call transfer as voice call. When I try on Rogers LTE network, call receiver LTE  signal drop to 4G and call transfer as voice call.

 

I have total four lines with Rogers. Two phones are S7 Nougat and two Note 5 Marshmellow.

 

If I try video call from S7 Nougat to Note 5 Marshmellow or vice versa. it works fine.

 

I have same issue when I updated for Marshmellow and it fixed when Rogers tech support reset network on their end for my line. This is known issue and several people reported at that time.

 

Please report your finding/solution.

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I Plan to Stick Around
Posts: 9

Re: Galaxy S7 Firmware updates

So I can confirm that I can make videos calls from S7 Edge on N to Note 5 on M. I wasn't able to test to another S7 Edge on N.
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I'm Here A Lot
Posts: 7

Re: Galaxy S7 Firmware updates

@Sushil1011 - In speaking with everyone so far (Rogers and Samsung), it is apparently an issue related directly to the Rogers network/network setting.

I'll keep you updated with whatever I find out.
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I Plan to Stick Around
Posts: 31

Re: Galaxy S7 Firmware updates

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Android/thread-id/33387/page/2

Here is link for same issue when I update Note 5 for Marshmellow.

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I'm Here A Lot
Posts: 7

Re: Galaxy S7 Firmware updates

I'm happy to report the Video over LTE issues seems to have been resolved as of this evening (30MAR2017)! Video and voice over LTE both working without any issues now.

Can anybody else confirm?

Also, there appears to be a Rogers issue with their implementation of RCS (for messages using Google's Android Messages). If you have it enabled and try to message another person on the Rogers Network (Fido included) who has RCS enabled, you won't be able to send or receive any messages to one another. The only workaround we found for that is disabling RCS altogether and just using normal SMS/MMS. Anybody else notice that issue?
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I Plan to Stick Around
Posts: 29

Re: Galaxy S7 Firmware updates

How does the whole VOLTE work?  How can I test to see if it works for me.  Wondering what it does, why I need it?  Sorry for all the questions, didn't realize I had this.

I'm Here A Lot
Posts: 7

Re: Galaxy S7 Firmware updates

@jmatteis - VoLTE is either Voice over LTE or Video over LTE. When using only for a voice call, the connection is much faster and the quality improvement is noticeable. Additionally, you stay on LTE so if you need to do anything with data (ie. find a location or directions on a map, look at emails, etc.) you will still have the faster data connection.

Video over LTE only works with compatible phones on compatible carriers (ie. Rogers to Rogers, Rogers to Fido, and Fido to Fido). All I know is that the S7 and S7 Edge have the video feature enabled. Simply put, when you call someone, you can choose to do a video call directly from your phone dialer the exact same way you would make a voice call. So no need to use Skype, WhatsApp, Duo, Hangouts, or any other app for video calls!
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I Plan to Stick Around
Posts: 29

Re: Galaxy S7 Firmware updates

OK, thanks. I remember I was having issues previously on my S5 where my phone signal was weak, and they had me turn off LTE and use 4G to make the phone signal stronger... now, with this, I leave it on auto always... with Voice over LTE, does it use data, or just allow your phone to work as well on LTE as 4G?
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I'm Here A Lot
Posts: 7

Re: Galaxy S7 Firmware updates

@jmatteis - Voice over LTE doesn't use any of your monthly data included in your plan but it will use your minutes included in your plan.

I rarely ever connect to WiFi these days. I just use LTE data 24/7 and I've noticed a lot better battery life with my S7 Edge... I routinely get between 1.5 and 2 days on each charge and up to 7:45 mins of on screen time with Nougat! Using WiFi at home significantly drains my battery faster and I get way less on screen time.

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I Plan to Stick Around
Posts: 29

Re: Galaxy S7 Firmware updates

Unfortunately I can't get away without Wifi at home...  I download quite a bit and use my phone to surf, watch videos, listen to Spotify etc and would eat through my data in no time.