I am hoping this update will solve the problems I have been having with the light sensor. Never ever did receive the kernal update that was supposed to happen in December... I am still showing at updated last November 18th. That was when I started having issues with the auto-darkening feature, for the screen as well, when I put the phone to my face to talk, the screen doesn't dim and so my ear or cheek causes all kinds of things to happen as if I am touching the screen. If the Nougat update doesn't fix anything, I guess I then will have to return this phone to Rogers for repair. Also wondering, how long after the 20th, I should wait to see if I am getting the update, since my phone and Samsung switch did not register an update to the kernal after Nov 18th, when everyone else I know got one.
Welcome to the Community and thank you for your post.
Thank you for bringing this to our attention, we haven't been notified about this issue. Just to clarify, what happens when you try to initiate a video call? Does the call not go through at all? Just need a little more info. to recommend troubleshooting steps.
@dlouisseize glad to hear the issue has been resolved for you. Thank you for keeping us posted :).
Had a couple random lockups and reboots since updating... is this common? One time happened overnight, while it was charging (assuming it restarted as when I went to get into the phone with my fingerprint it said I had to use my PIN after a restart. The other day, was in an app, it totally locked up, home didn't work, power button on side unresponsive, left it for a while and it rebooted on its own...
@RogersZia Over the weekend, I have discussed this issue with Roger Tech Support (RTS) and Samsung and both said they have not heard anything about the VoLTE issues. RTS suggested to go into a Rogers corporate store and do a sim swap as a last step just in case it could be a faulty sim card.
Upon going to the Rogers on Yonge Street in Davisville (Toronto), I got incredibly lucky in speaking with Rogers employee Kade at the store as we happened to have the exact same Rogers phone, the Samsung Galaxy S7 Edge. He was still on Marshmallow and I proceeded to explain my issues.
Again, since updating my Rogers S7 Edge, I can no longer video call over LTE. Voice over LTE still works without issues. My spouse is on Fido with the same phone and got the Nougat update on 20MAR2017. While I was still on Marshmallow, I was still able to video call her over LTE without issues. As soon as I updated to Nougat, I could no longer video call her over LTE, only voice call her over LTE. When we try to video call now, the sender still remains on LTE on the video call screen but the phone doesn't start ringing until the receiver drops down to 3g (5-12 seconds) and then starts ringing but shows up only as a voice call for the receiver.
Since Kade at the Rogers store was still on Marshmallow, we video called a couple of times without any issues in the store. Then we checked and he had the Nougat update available. So I waited in the store while he downloaded and installed Nougat, then we tried to video call over LTE and neither of us could any longer. The same issues as described above were happening where the sender had to wait until the receiver dropped down to 3g before the call would start ringing.
Kade then contacted someone from Samsung about the issues who apparently looked into it and then called back after a bit stating they have no known issues and when they looked into the Nougat update, everything appears to be fine on their end. Then it was apparently suggested it seems to be a Rogers network issue. Kade then stated he would send out a corporate email to inform Rogers staff this may become a more widely reported issue and would try to get in touch with the Rogers Tech staff to find out what the issue(s) is/are and when they plan on fixing this as now his video calling over LTE is 'broken' as well.
In contacting RTS and Samsung, I have already done all the steps they have asked me to do even prior to contacting them. I reset my phone to the factory default approximately 5 times and I also wiped the cache partition several times. I even just skipped all the setup steps and just had the basics on the phone without installing any apps and tried the video calling over LTE and still no luck with the same issues.