Well I have the dreaded grey horizontal line problem come up today on my Edge and none to happy. Have had the phone for less than a month and now have to be inconvenienced to travel to Mississauga to have them accuse me of stuff, etc. Shocked that Rogers would not replace the phone for me and force me to service on my own..
Solved! Solved! Go to Solution.
I have spoken to a store and head office who have both told me about my only options. I understand it's policy after 15 days to have it sent out or repair at a facility but I find this ridiculous that a $1,000 phone has major issues and a customer is forced to have to send the thing out for repair and get it back longer than they have even had the phone. What happened to writing the thing off and replacing it for a loyal customer? Easy for Rogers to say there is nothing they can do...already also reached out to community helps, sadly not a reply
Good evening @Redsfan83,
Thanks for your posts & Welcome to the Forums!
We're truly sorry about your poor experience in store, with the replacement of your device.
The 15-day grace period has been established to give you enough time to notice issues with the device.
Pertaining to your interaction with the store;
If the store manager does not have the ability to help you, you can request, from the store agents, that they provide you with the District Manager's information. This would essentially allow you to bring this situation up to the store manager's direct superior. That person might have the ability to make an exception.
When did you send the private message to @CommunityHelps?
I am currently monitoring the inbox for the night, and can certainly assure you that the reason why we did not get back to you is because we have not received your message. I sincerely apologize.
For more info on how to send a PM, feel free to check out this Blog article.
Hope this helps!
@Redsfan83, to send a pm to communityhelps, try this:
1. @CommunityHelps <--------- Click this
2. On the following page, select "Send this user a Private Message" to bring up the message composition page.
3. In the subject line, enter the appropriate title
4. In the text area, type your message
5. Press Send
You can use this same process to send a pm to anyone else by selecting their user name from the list of users online or from any post where their name is shown and can be selected as a working hyperlink.
I was using my phone when just out of the blue I saw my screen flutter with lines and it stopped with grey horizontal lines across my screen. The only way to have them disappear is to put the lighting to extreme high mode. Blinding. I called Roger's tech support who had never heard of this. He said I am still under my one year warranty so take it back to Roger's store and get it replaced as this can't be fixed. I took it to the store the ripped me off from getting my free storage device but didn't care cause this is a bigger issue. She told me she has never heard of this. Asked if I got it wet...which it didn't, there isn't even a scratch on my device. Plus its waterproof/resistant, right?Then she asked if I pay monthly for insurance, and I said no, it wasn't offered to me but I am still under a year's warranty. She told me they can send it away and have it looked at but it won't be back for 2-3 weeks. Now I see all over the Internet and Roger's that they do know of this problem. So why can no one help me at Tech support or the rogers store. Just replace the phone if you know this is a problem. Very upset with Rogers
don't waste your time with a store unless you just want them to send the phone out. Depending upon where you live take it directly to a Samsung store and they can usually fix it on the spot or have it fixed for you sooner. Bring your proof of purchase as well
I know they went to the Mississauga repair center, that's what I'm interested in. If they are doing it for free it is awesome. I just woke up this morning to a very striped screen, unless it's on maximum brightness. Hate that.
Will take my phone to Samsung then 🙂