Issue taken care of today..went to the Samsung repair in Mississauga and they replaced the screen and all seems good. Two hours in and out of the store.
I was using my phone when just out of the blue I saw my screen flutter with lines and it stopped with grey horizontal lines across my screen. The only way to have them disappear is to put the lighting to extreme high mode. Blinding. I called Roger's tech support who had never heard of this. He said I am still under my one year warranty so take it back to Roger's store and get it replaced as this can't be fixed. I took it to the store the ripped me off from getting my free storage device but didn't care cause this is a bigger issue. She told me she has never heard of this. Asked if I got it wet...which it didn't, there isn't even a scratch on my device. Plus its waterproof/resistant, right?Then she asked if I pay monthly for insurance, and I said no, it wasn't offered to me but I am still under a year's warranty. She told me they can send it away and have it looked at but it won't be back for 2-3 weeks. Now I see all over the Internet and Roger's that they do know of this problem. So why can no one help me at Tech support or the rogers store. Just replace the phone if you know this is a problem. Very upset with Rogers
don't waste your time with a store unless you just want them to send the phone out. Depending upon where you live take it directly to a Samsung store and they can usually fix it on the spot or have it fixed for you sooner. Bring your proof of purchase as well