yep, your situation is almost the same as mine macblack2. My S10 was perfectly fine, only upgraded because they told me about the free stuff.
I saw on the FAQ page that home delivery is much faster. I'm trading in my present device and having the content migrated over to the new phone and I'm not tech-savvy so I have to get it done in the store.
Wow just wow. How do you guys see your position in line? I have nothing like that on my account just the usual "you already requested to upgrade phone" message if I try to hit the upgrade button again. "Pre ordered" on the 27th. No e-mail confirmation, no spot in line, nothing at all from rogers. Only when I contacted they said "just wait". They couldn't even tell me which phone I "pre oreded". I mean if rogers themselves can't tell me which phone I ordered with them, who else can? Ridiculous.
If I don't get the gifts like I was promised I'm returning the s21, no doubt about it. I usually buy my phones directly from bestbuy with cash, first time and last doing this whole "pre order" thing. Like you guys, I have a perfectly working note 8 which I can easily go on with for another year.
It seems to make a difference if you've ordered it delivered to your home as opposed to a store. Home delivery is faster but you don't get a reservation number or updates on your shipping status, whereas having it delivered to a store gets you an updated status and it also confirms in writing exactly which model you ordered.