Galaxy S21 Ultra Pre-order

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iain1967
I Plan to Stick Around
Posts: 16

Re: Galaxy S21 Ultra Pre-order

I pre-ordered on Jan 15th for ship to home. Got my phone 512GB on Feb 2nd.
macblack2
I Plan to Stick Around
Posts: 9

Re: Galaxy S21 Ultra Pre-order

I've been on hold for 25minutes and counting.... with main Rogers first, then I'll call the store. I'm . .
Neonridr
I Plan to Stick Around
Posts: 32

Re: Galaxy S21 Ultra Pre-order

yep, your situation is almost the same as mine macblack2.  My S10 was perfectly fine, only upgraded because they told me about the free stuff.

macblack2
I Plan to Stick Around
Posts: 9

Re: Galaxy S21 Ultra Pre-order

It's insane so many of us are in the same boat.

Well. Rogers told me to talk to the dealer, and to ask them to expedite the voucher to me while I wait.
Dealer says they can't see where I am in line, "check your account" I did. I can't see anything. Just the email from Feb 4 saying I was now 25th (started at 28) woop de doo. They also said I just have to wait for mine. No time frame.
Dealer said to get our butts into the store tomorrow to get my husband's phone so he can redeem his voucher for the buds/tag. Asked about voucher for me incase my phone doesn't come until after the deadline. Sorry no can do. "Will see what we can do when your phone arrives." So if the dealer doesn't cough up buds and a tag I'll fight with Samsung.
Why pre-order if we end up waiting over a month? Harumph.
rwc472
I Plan to Stick Around
Posts: 10

Re: Galaxy S21 Ultra Pre-order

I saw on the FAQ page that home delivery is much faster.  I'm trading in my present device and having the content migrated over to the new phone and I'm not tech-savvy so I have to get it done in the store.

ex0de
I Plan to Stick Around
Posts: 11

Re: Galaxy S21 Ultra Pre-order

Wow just wow. How do you guys see your position in line? I have nothing like that on my account just the usual "you already requested to upgrade phone" message if I try to hit the upgrade button again. "Pre ordered" on the 27th. No e-mail confirmation, no spot in line, nothing at all from rogers. Only when I contacted they said "just wait". They couldn't even tell me which phone I "pre oreded". I mean if rogers themselves can't tell me which phone I ordered with them, who else can? Ridiculous.

If I don't get the gifts like I was promised I'm returning the s21, no doubt about it. I usually buy my phones directly from bestbuy with cash, first time and last doing this whole "pre order" thing. Like you guys, I have a perfectly working note 8 which I can easily go on with for another year.

rwc472
I Plan to Stick Around
Posts: 10

Re: Galaxy S21 Ultra Pre-order

It seems to make a difference if you've ordered it delivered to your home as opposed to a store.  Home delivery is faster but you don't get a reservation number or updates on your shipping status, whereas having it delivered to a store gets you an updated status and it also confirms in writing exactly which model you ordered.

ex0de
I Plan to Stick Around
Posts: 11

Re: Galaxy S21 Ultra Pre-order

I see thanks rwc472. That makes sense cuz I ordered to home.

jakylscallin
I've Been Here Awhile
Posts: 4

Re: Galaxy S21 Ultra Pre-order

I have been having the same problem as most of you on here. The wife andecided to pre-order our upgrades a few months early, strictly due to the fact of the "free gifts".
Did this on Jan 20th and ordered two s21 ultra 256gb. All I recieved as a confirmation, if you can really call it that, was two emails stating the the order was received and it is currently processing. That was on Jan 20th. It was on the 29th when I found this forum and saw people talking about the limited vouchers for the gifts that I assumed we were getting outright.
There has been no communication since from them until I reached out to Rogers on Feb 4th. Where the "John" at Rogers could only see that, yes my order was received, but there is a general dely that could take 3 to 4 weeks to ship. I expressed my concern about the voucher for the free gifts and even stated that maybe rogers should be after samsung for botching this promotion. No real reply other than "I understand your frustration, but you will just have to wait."
Now 11 more days go by, and like all of you, no phone. Like some of you, no indication as to where we are in line, nothing like that.

What really irritates me is that this isn't the first time I will be screwed because of a samsung/rogers promotion. A few years back when the vr set was supposed to be a "free gift" I was left out of that as well.
This is nonsense though and Rogers should be doing something about it!
AGomes
I've Been Here Awhile
Posts: 3

Re: Galaxy S21 Ultra Pre-order

Update, so it's been a couple of weeks now I started at number 52 in line on Jan 21 and now I'm number 49 hopefully by the time s22 comes out I'll have my phone..........