Galaxy Note 9 Battery Issues After Software Update?

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I Plan to Stick Around
Posts: 42

Galaxy Note 9 Battery Issues After Software Update?

I noticed today my battery only lasted 1.5 days, used to be 2.5 days... Rogers released a security update yesterday and it's no good.

 

 

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I'm a Trusted Advisor
Posts: 31,921

Re: Galaxy Note 9 Battery Issues After Software Update?

Hello @cafekief

Rogers although released the update, Samsung is responsible for any battery issues as this is a security update brought by Samsung. Rogers just released it.

Have you contacted Samsung Canada regarding this?
I've Been Here Awhile
Posts: 2

Re: Galaxy Note 9 Battery Issues After Software Update?

Although this happened just after the update...and I got it too for my s7 edge.. I don't think this is due to the update as my father who has a blackberry is also having a huge battery issue that started at the same time as ours and he has not received an update.

Some notes:
- my batt today is at most giving me half of what I was able to get out of it just 4 days ago
- my father claims he's never had a battery issue before this week

I would suggest that they have done something to their network that is forcing more constant communication between the towers/network and our phones/devices. I'm curious how many others are having this issue? And if all phones are affected?
I Plan to Stick Around
Posts: 42

Re: Galaxy Note 9 Battery Issues After Software Update?

For sure. Im noticing this while am on bus in a 25 min or so time lapse I went from 100% to 89% usually I noticed back like a week ago it would still be like 96-97% of battery left. Is this everywhere? I usually travel from middle of surrey, BC to south surrey
Moderator
Moderator
Posts: 443

Re: Galaxy Note 9 Battery Issues After Software Update?

Hello @cafekief,

 

Ensuring you have enough battery life to last the day is important so I can imagine how frustrating it is to be dealing with this battery drain, all of a sudden.

 

We are not aware of any issues specific to the Note 9. Sometimes existing applications on the phone may not be performing properly with the new software and need to be updated/reinstalled. There should also be a battery monitor in Settings > Battery > Battery Usage that should display high usage apps.

 

Once you've determined if there is a specific App causing the drain you can take action.

 

Let the Community know how things go! =)

 

RogersTony

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