Does Rogers wipe out data before reselling phone ?

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Yu332
I've Been Here Awhile
Posts: 2

Does Rogers wipe out data before reselling phone ?

Hey guys , my mom had recently returned a new phone after 8 days. But she forgot to wipe out data ( not much probably), just wondering does the store do a factory reset before reselling in general? Thanks

 

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RogersTony
Moderator
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Posts: 1,198

Re: Does Rogers wipe out data before reselling phone ?

Hello, @Yu332

 

Welcome to the Rogers Community Forums!

 

We're sad to hear that the device your mom purchased did not live up to her expectations. 😞

 

It is always recommended to factory reset/remove personal information for any devices that you are planning to return/trade-in. Rogers will also wipe the device when you trade it in; however, Rogers is not responsible for any loss or recovery of personal data if this was not done prior to returning your device.

 

I hope this helps!

 

RogersTony

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RogersTony
Moderator
Moderator
Posts: 1,198

Re: Does Rogers wipe out data before reselling phone ?

Hello, @Yu332

 

Welcome to the Rogers Community Forums!

 

We're sad to hear that the device your mom purchased did not live up to her expectations. 😞

 

It is always recommended to factory reset/remove personal information for any devices that you are planning to return/trade-in. Rogers will also wipe the device when you trade it in; however, Rogers is not responsible for any loss or recovery of personal data if this was not done prior to returning your device.

 

I hope this helps!

 

RogersTony

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GibMcFragger
I'm a Reliable Contributor
Posts: 313

Re: Does Rogers wipe out data before reselling phone ?

Rogers may wipe it, but it's not useable, because it will have the FRP on. If she didn't log out of her Google account before trading it in, it will ask for her password before it can be used again (after a factory reset).
Yu332
I've Been Here Awhile
Posts: 2

Re: Does Rogers wipe out data before reselling phone ?

I don't think she sign into a Google account. Maybe just a few text messages and a few photos.