Contact name changes to 'unknown name' during calls

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Moderator
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Posts: 1,024

Re: Contact name changes to 'unknown name' during calls

Good afternoon and welcome to the Rogers Community Forums @Daniella19,

 

I know this is counterproductive to having the caller ID feature. Please refer to RogersCilio's post right above yours and PM us so we can add your information to the ticket.

 

 

 

 

RogersZia

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Re: Contact name changes to 'unknown name' during calls

Having this same problem with my phone and my wife's phone. Both are samsung S8s. How can we fix this ?

Thanks,

Fadi

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Re: Contact name changes to 'unknown name' during calls

Rogers told me they can't figure out the issue and that I would have to call them again with the case number.
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Re: Contact name changes to 'unknown name' during calls

I'm having the same problem with my Samsung Galaxy S8+

It happens with all contacts, incoming and outgoing calls, long calls, short calls. 

Has anyone had any luck fixing this? I finally got my phone the way I like it and don't want to have to do a factory reset. 

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Posts: 319

Re: Contact name changes to 'unknown name' during calls

Hello @Lo8,

 

Welcome to the Community Forums!

 

I'm sorry to say that it sounds like you are experiencing the same issue as other users in this thread. In order to rectify this, I would request that you send a PM to @CommunityHelps so we can escalate a ticket on your behalf.  

 

For more information on our Private Message system, please see this blog.

 

RogersShaun

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Re: Contact name changes to 'unknown name' during calls

Mine has been doing this for about 2weeks now. I'm using an S8. Not a huge deal just weird. .maybe it is in the software.
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Re: Contact name changes to 'unknown name' during calls

I'm having this exact same problem. I am so frustrated this is the second Samsung s8 I've had in 9 days. This needs to get resolved ASAP
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Re: Contact name changes to 'unknown name' during calls

Hello and welcome to the Rogers Community Forums @Tracyt1 and @Danacasc3!

 

 

I realize several users are now being affected by this issue. @Tracyt1, please reach out to us via private message @CommunityHelps, so we can escalate a ticket on your behalf. If you're not familiar how private messenger works, please review THIS blog.

 

 

@Danacasc3, I see you've already reached out to us via PM. 

 

 

Thank you for your patience while we work to resolve this issue Robot Happy!

 

 

 

 

 

 

RogersZia

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Re: Contact name changes to 'unknown name' during calls

How do I reach out via private message?
Sorry can't seem to find it.
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Posts: 1,024

Re: Contact name changes to 'unknown name' during calls

Hello @Tracyt1,

 

Welcome to the Community!

 

You're asking the right question:

 

You'll see a Private Message icon after you click on your profile picture at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

 

Click the message count or envelope icon to go to your Private Messages Inbox.

 

                                                                                                                               PM.jpg

 

To send a Private Message:

 

  1. Go to your Private Message Inbox.
  2. Click Compose New Message.
  3. Enter the recipient's name in the Send to area.
  4. Enter the subject for the message in the Message Subject area.
  5. Type the reply in the Message Body editor.
  6. Click Send Message.  You see your sent messages in the Sent Messages tab.

 

Hope this helps, please let us know if you have any further questions.

 

 

 

RogersZia