Having this same problem with my phone and my wife's phone. Both are samsung S8s. How can we fix this ?
I'm having the same problem with my Samsung Galaxy S8+
It happens with all contacts, incoming and outgoing calls, long calls, short calls.
Has anyone had any luck fixing this? I finally got my phone the way I like it and don't want to have to do a factory reset.
Welcome to the Community Forums!
I'm sorry to say that it sounds like you are experiencing the same issue as other users in this thread. In order to rectify this, I would request that you send a PM to @CommunityHelps so we can escalate a ticket on your behalf.
For more information on our Private Message system, please see this blog.
I realize several users are now being affected by this issue. @Tracyt1, please reach out to us via private message @CommunityHelps, so we can escalate a ticket on your behalf. If you're not familiar how private messenger works, please review THIS blog.
@Danacasc3, I see you've already reached out to us via PM.
Thank you for your patience while we work to resolve this issue !
Welcome to the Community!
You're asking the right question:
You'll see a Private Message icon after you click on your profile picture at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.
Click the message count or envelope icon to go to your Private Messages Inbox.
To send a Private Message:
Hope this helps, please let us know if you have any further questions.