Cannot send/recieve calls and text.

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I've Been Here Awhile
Posts: 4

Cannot send/recieve calls and text.

Hi, I changed my plan to mobile internet plan this morning, but ever since then I am unable recieve or make calls.

I can access mobile internet just fine. So I don't know what is happening. Using Note 3 on a Prepaid plan.

 

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Solved! Go to Solution.
I'm a Trusted Advisor
Posts: 31,991

Re: Cannot send/recieve calls and text.

Hello Jyooo

If i am not mistaken that plan is ONLY data and not voice. You need to add a plan which has both data and voice in order to call and text. Without that plan ur just going to be accessing data like u are now
I've Been Here Awhile
Posts: 4

Re: Cannot send/recieve calls and text.

Sorry, I forgot to add that I am also unable to call both *611 and *225, so I cannot add/change a plan, check balance or add money. Also I have still an unspent balance loaded other than the plan.

I'm a Trusted Advisor
Posts: 31,991

Re: Cannot send/recieve calls and text.

Hello Jyooo

Do you have a house phone or a family / friends phone u can use to call in?. Try that and see.
I've Been Here Awhile
Posts: 4

Re: Cannot send/recieve calls and text.

Yes, I have tried both my work and home phone and its giving a busy tone.

I tried restarting the phone, keeping it off for a few minutes and taking off the battery,

and have not made any changes in the settings other than set the mobile data limit warning.

I'm a Trusted Advisor
Posts: 31,991

Re: Cannot send/recieve calls and text.

Hello Jyooo

Call this number 1 800 575-9090. This is the direct number to them. The number u called was if u were using a Rogers cellphone.
I've Been Here Awhile
Posts: 4

Re: Cannot send/recieve calls and text.

Thank you, I changed plans with the number and you're right it was for tablets only... But it didn't make any sense cause I would still have unused prepaid balance to use for talk/text. I didn't know they would put a pseudo-airplane mode on my phone. Wow.

 

Cheers.

I'm a Trusted Advisor
Posts: 31,991

Re: Cannot send/recieve calls and text.

Hello Jyooo

Yeah it seems like it. The plan u got was for tablet only data. Maybe that's why they did it.

Hopefully all is resolved now and u are set! Anytime u need to contact Rogers Paygo without using ur phone save that number and call that number above.

You are welcome! Smiley Happy