I recently upgraded my Galaxy S4 to Lollipop. Now, I can't seem to send or receive any pictures via MMS. Never had a problem before the upgrade. Any suggestions?
Some questions to ask you! 🙂
Is it Rogers Phone? or is it a grey-market device? (Grey-Market = Non-Rogers Phone that was unlocked from a different carrier)
If so, reconfirm your APN settings is correct.
Another thing to do, is go into your Messages settings and make sure MMS is turned on and all settings there is correct.
Make sure your Data is ON.
If Data is Turned OFF, your MMS won't work.
MMS works as hybrid, SMS + Data Protocol.
It doesn't actually use Data from your plan, but needs the protocol open/running to work.
So make sure under your system/main settings under Mobile Networks - Your data is turned ON. (Roaming is not relevant, as you are In Canada).
If you are NOT in Canada currently, your Roaming Data should be ON. But then that's a billing discussion you should have with Customer Service.
I don't think Lollipop update can STOP your MMS. Never heard of it before. but it may have turned something off.
(Also note, WIFI does not replace Data for MMS, Data still needs to be ON for MMS)
Hope this helps,
if you have tried and checked all these... we can look at hardware reset / factory reset.
MMS should work if it was working before.
Very likely seems like system settings. Either as part of Message Settings or Your Main Settings.
-> Go in to Messages - Menu - Settings.
-> Go in to Apps - Settings Icon (The Gear)
-> Drop down the Notification Tray / Drawer and tap the Settings Icon top left (The Gear)
Oh and welcome to the community! Hope you enjoy your stay! 😄
Yes, the phone is a Roger's phone.
MMS is turned on (Auto retrieve is checked in Multimedia messages menu)
Data is on.
As for APN, well I think I have the right settings, as Rogers LTE (ltemobile.apn) is selected. Whether or not the detailed settings inside the Rogers LTE are correct, I have no idea, but here they are:
Name: Rogers LTE
Proxy: Not Set
Port: Not Set
Username: Not set
Password: Not set
Server: Not set
MMS proxy: mmsproxy.rogers.com
MMS port: 80
Authentication type: None
APN type: default,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4
Enable/disable APN: APN enabled (this entry is greyed out)
Mobile virtual network operator type: None
Mobile virtual network operator value: Not set (this entry is greyed out)
Any other suggestions or do I need a factory reset?
Sorry for slow update, and thanks for the suggestions.
In the end, I had to take my phone to Rogers store where guy suggested I try new SIM card.......
and......it did the trick. MMS working fine now.
I still think the OS update had something to do with the problem though.