Can't receive/send pictures via MMS after Lollipop upgrade on galaxy s4

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I've Been Here Awhile
Posts: 4

Can't receive/send pictures via MMS after Lollipop upgrade on galaxy s4

I recently upgraded my Galaxy S4 to Lollipop. Now, I can't seem to send or receive any pictures via MMS. Never had a problem before the upgrade. Any suggestions?

 

 

 

***Edited Labels***

Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: Can't receive/send pictures via MMS after Lollipop upgrade on galaxy s4

Hi @jaaron!

 

Some questions to ask you! 🙂

 

Is it Rogers Phone? or is it a grey-market device? (Grey-Market = Non-Rogers Phone that was unlocked from a different carrier)
If so, reconfirm your APN settings is correct.

Another thing to do, is go into your Messages settings and make sure MMS is turned on and all settings there is correct.
Make sure your Data is ON.

If Data is Turned OFF, your MMS won't work.
MMS works as hybrid, SMS + Data Protocol.
It doesn't actually use Data from your plan, but needs the protocol open/running to work.

So make sure under your system/main settings under Mobile Networks - Your data is turned ON. (Roaming is not relevant, as you are In Canada).
If you are NOT in Canada currently, your Roaming Data should be ON. But then that's a billing discussion you should have with Customer Service.

I don't think Lollipop update can STOP your MMS. Never heard of it before. but it may have turned something off.

(Also note, WIFI does not replace Data for MMS, Data still needs to be ON for MMS)

Hope this helps,
if you have tried and checked all these... we can look at hardware reset / factory reset.
MMS should work if it was working before.

Very likely seems like system settings. Either as part of Message Settings or Your Main Settings.
FYI:
Message Settings:
-> Go in to Messages - Menu - Settings.
Main Settings:
-> Go in to Apps - Settings Icon (The Gear)
OR
-> Drop down the Notification Tray / Drawer and tap the Settings Icon top left (The Gear)

Cheers.
Oh and welcome to the community! Hope you enjoy your stay! 😄

I've Been Here Awhile
Posts: 4

Re: Can't receive/send pictures via MMS after Lollipop upgrade on galaxy s4

Hi ShakTib,

 

Yes, the phone is a Roger's phone.

MMS is turned on (Auto retrieve is checked in Multimedia messages menu)

Data is on.

 

As for APN, well I think I have the right settings, as Rogers LTE (ltemobile.apn) is selected. Whether or not the detailed settings inside the Rogers LTE are correct, I have no idea, but here they are:

 

Name: Rogers LTE

APN: ltemobile.apn

Proxy: Not Set

Port: Not Set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://mms.gprs.rogers.com

MMS proxy: mmsproxy.rogers.com

MMS port: 80

MCC: 302

MNC: 720

Authentication type: None

APN type: default,mms,supl,hipri

APN protocol: IPv4/IPv6

APN roaming protocol: IPv4

Enable/disable APN: APN enabled    (this entry is greyed out)

Bearer: Unspecified

Mobile virtual network operator type: None

Mobile virtual network operator value: Not set    (this entry is greyed out)

 

Any other suggestions or do I need a factory reset?

Thanks.

Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: Can't receive/send pictures via MMS after Lollipop upgrade on galaxy s4

Hey @jaaron
So I compared my Note 3 settings with yours...
That List is absolutely correct. Did you Type All that? Thank you for the effort to list everything!

Quick Question:
Before you look at the list and in the APNs Sub-menu is the ROGERS LTE have a green dot or check mark beside it?

I think your settings are good.
I wonder what has caused this issue.
Factory reset will be your resort to remove all software errors.
Sim replacement would be another option.

Have you spoken to tech support team?

I would recommend hard reset after you back up your info.

I would recommend back up your info.
Call tech support from another phone, and tell them what's going on. Tell them your MMS settings and APN settings are correct and Hard Reset is the next option or if they can check if somethingis up by coincedence in the account preventing the MMS.

I remember my phone failing MMS and they reset the "switch" and it worked after. It could be number glitch after OS update, you never know.

Call them before hard reset, but call from a different phone, so if they suggest hard reset, do it over the phone and test it. (hard reset takes about 3 mins-5 mins max.) Set up your Gmail account and immediately text MMS. If it works. Resolved. If it doesn't advise tech as they will have to look at the back end to see how your profile (Phone number) is behaving on the network.

Hard Reset / Factory reset is a Go-To suggestion for all software issue, but being prepared for other issues as the cause would be benefitical.
Rogers Employee EhmTeeEhf
Rogers Employee
Posts: 131

Re: Can't receive/send pictures via MMS after Lollipop upgrade on galaxy s4

Add the Username: wapuser1
Add the password: wap
Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: Can't receive/send pictures via MMS after Lollipop upgrade on galaxy s4

Good suggestion - as you stated in the other post, it may or may not work.

@jaaron - what's the update?
I've Been Here Awhile
Posts: 4

Re: Can't receive/send pictures via MMS after Lollipop upgrade on galaxy s4

Sorry for slow update, and thanks for the suggestions.

 

In the end, I had to take my phone to Rogers store where guy suggested I try new SIM card.......

and......it did the trick. MMS working fine now.

 

I still think the OS update had something to do with the problem though.

 

Thanks

Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: Can't receive/send pictures via MMS after Lollipop upgrade on galaxy s4

Well Glad to hear it is working 🙂

With all these smartphones these days, OS can sometimes be an issue, with or without updates...

Thanks for the update @jaaron 🙂