Can't access voicemail

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I've Been Here Awhile
Posts: 2

Can't access voicemail

I have a Samsung Galaxy Core LTE, about a month old.

I have two new voicemails but everytime I try to dial 1 to get them it says it cant complete the call.

Any help? I really need to get these voicemails

 

 

 

***Edited Labels***

Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: Can't access voicemail

Hi @McClurg1

 

Welcome to the Community Forums! Smiley Happy

 

Sorry to hear you’re having trouble with accessing your voicemail on your Samsung Galaxy Core LTE.


Have you only experienced this issue after switching to your new device?


Are you able to see the voicemail number under the voicemail settings?

 

@RogersPrasana

I've Been Here Awhile
Posts: 2

Re: Can't access voicemail

Its happened a few time since switching devices, but it usually works within a day or so. This time though I havent been able to access it in over a week.

Yes, the voicemail number is still there.

Retired Moderator RogersAdam
Retired Moderator
Posts: 120

Re: Can't access voicemail

 

Have you tried to dial the retrieval number manually to see what happens? You may have been migrated to a different voicemail box when you did the upgrade, so you might need a different VM number. Testing by dialing manually would help in knowing if this is the case.

Resident Expert
Resident Expert
Posts: 2,494

Re: Can't access voicemail

yes try dialing the retreival number manually, sometimes the phone loses the retreival numer so you would need to override it