Can not register for WiFi Calling on Galaxy S7 edge

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 3

Can not register for WiFi Calling on Galaxy S7 edge

I activate it on the phone, but when I need to register it with Rogers, I get the auth code and enter it...then I accept the terms of service...except instead of going to the next step and asking for my emergency address, it gives the error "Unknown Server Error!", and never goes past the accept terms of service page.

 

 

 

***Edited Labels***

Solved! Go to Solution.
I Plan to Stick Around
Posts: 28

Re: Can not register for WiFi Calling on Galaxy S7 edge

Did you get the phone from Rogers?

 

Rogers' WiFi Calling only works on phones that were sold by Rogers. If you got your phone from elsewhere, then you're out of luck.

Highlighted
I've Been Here Awhile
Posts: 3

Re: Can not register for WiFi Calling on Galaxy S7 edge

Yes, it was purchased directly from Rogers.

 

However....this does not seem like a "phone" issue as much as a server issue.  The registration server is telling me "unknown server error".  Typical, cryptic, unhelpful error message.

Moderator
Moderator
Posts: 1,117

Re: Can not register for WiFi Calling on Galaxy S7 edge

Good morning @_Cust!

 

If you're using an official Rogers phone, it's most likely this is an account issue. In order to fix this, I'll need to look at your account.

 

Please PM us @CommunityHelps and I will look into this matter for you. 

 

Regards,

RogersCorey

I Plan to Stick Around
Posts: 31

Re: Can not register for WiFi Calling on Galaxy S7 edge

@enrai I got my iPhone straight from Apple and have no issues at all with WiFi Calling.
I'm a Trusted Advisor
Posts: 32,018

Re: Can not register for WiFi Calling on Galaxy S7 edge

Hello @enrai

That is correct BUT if you get a iPhone from Apple, then it will automatically get u WiFi Calling. There was issues with this when the iPhone 6S Plus came out but got fixed. Other devices u are correct with.
I've Been Here Awhile
Posts: 2

Re: Can not register for WiFi Calling on Galaxy S7 edge

Hi RogersRoland, I have the same issue with a S7 Edge that was a replacement for a Note 7: no volte, video calling and wifi calling. I've raised tickets with tech support but because the IMEI # of the S7 edge wasn't registered with Rogers, the phone is treated as an unlocked phone even though it's locked to Rogers (CSC set to RWC) and has all the rogers apps as 'system' apps. Hope you can help! Much appreciated, Vlad

I'm a Trusted Advisor
Posts: 32,018

Re: Can not register for WiFi Calling on Galaxy S7 edge

Hello @vladbr

I would suggest getting in contact with Rogers tech support and have them restart or ur account aka zap the account to make everything work again. Also have them try to remove the IMEI and add the IMEI back into the account. Unfortunately even if RogersRoland tries, he can't do much if the tech support is already looking into it.

Resident Expert
Resident Expert
Posts: 1,083

Re: Can not register for WiFi Calling on Galaxy S7 edge

@vladbr


@vladbr wrote:

Hi RogersRoland, I have the same issue with a S7 Edge that was a replacement for a Note 7: no volte, video calling and wifi calling. I've raised tickets with tech support but because the IMEI # of the S7 edge wasn't registered with Rogers, the phone is treated as an unlocked phone even though it's locked to Rogers (CSC set to RWC) and has all the rogers apps as 'system' apps. Hope you can help! Much appreciated, Vlad


Where did you purchase this phone? Just because you set the CSC to Rogers doesn't make the phone locked to Rogers. Rogers only supports VoLTE and WiFi calling on Rogers locked phones purchased directly from Rogers (online or in store).

 



I'm a Trusted Advisor
Posts: 32,018

Re: Can not register for WiFi Calling on Galaxy S7 edge

Hello @gp-se

When the Note 7 recall happened, u had a choice to return the Note 7 back to Rogers or Samsung and they would either give u a $100 credit towards getting a S7/S7 edge. So from the looks of it, it seems that they got it from Samsung either by mailing it in or going to the Samsung Experience store. ( as per the IMEI not being added on the system as Rogers stores would have added it). Even if you got the S7 or S7 edge or any Samsung device from the Samsung store and it was locked to Rogers, it would work on Volte and WiFi Calling. Just wanted to make that clear as i got a S7 edge from the Samsung store which got Locked to Rogers upon putting in the sim and worked with both. Also it was verified to me by the Samsung Experience store manager and rep. Unlocked phones will have issues but Nott he locked ones bought at the Samsung Experience store.

It seems like some are having this issue as when the IMEI isn't added on the account, it won't let it work with those but in their case it wasn't added. A simple add of the IMEI number and the account to be refreshed should make it work.

Also wanted to correct you on ur post. If you buy any phone that is locked to Rogers at the Apple store or Samsung Experience store and or Microsoft store ( Windows phones) they will work on Volte and WiFi. You do NOT need to just go to the Rogers store and get them if you will do a upgrade and the device will be locked to Rogers. Don't this plenty of times with Apple and Samsung and it worked as long as it's a locked device to Rogers.
Order Now!
Wilder vs. Ortiz II Live
LIVE: Saturday, November 23, 2019 8PM ET
Channels: 348 (HD) | 350 (SD) | Ignite TV 499
Price: $74.99 (HD) | $69.99 (SD) | Ignite TV $74.99
DTV can order on Nov. 21st & Ignite TV customers can order now!

Reigning heavyweight world champion Deontay "The Bronze Bomber'' Wilder takes on his most dangerous challenger as he defends his WBC title in a rematch against once-beaten Cuban slugger Luis "King Kong'' Ortiz.

Topic Stats
  • 10 replies
  • 3287 views
  • 1 Like
  • 7 in conversation