App issues on android phone

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I've Been Here Awhile
Posts: 4

App issues on android phone

Anyone having issues with certain apps not working on their android phone.

Already tried uninstalling/ reinstalling /updating & running virus scans.

When app was uninstalled and reinstalled it would work for one day but not the next day.

Any ideas on how to resolve issue??

 

 

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I'm a Trusted Advisor
Posts: 32,015

Re: App issues on android phone

Hello @jdunne

Exactly which app are you talking about?

Most of the times it's either if it's not compatible with the device OR you may need to back up the device and do a factory reset to fix the issue.
I've Been Here Awhile
Posts: 4

Re: App issues on android phone

I have done a factory reset, but still having same issue.

The apps we're having issues with are Roger's anyplace tv, NHL (which came already installed on phone) and WWE.

Checked for updates but there weren't any.
I'm a Trusted Advisor
Posts: 32,015

Re: App issues on android phone

Hello @jdunne

On my buddies S9 he downloaded the apps and they work perfectly.

Which device and OS are you running?. It seems like the device is not accepting the apps for some reason.
I've Been Here Awhile
Posts: 4

Re: App issues on android phone

Huawei p10 lite
OP system 7 0
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Posts: 1,541

Re: App issues on android phone

 

Hello, @jdunne

 

Thank you for the device and OS info. As you mentioned in the previous message reinstalling the app will work for one day, I wonder what's preventing the app from working? What exactly happens when you launch the app?

 

Is the issue happening with any other non-Rogers app?

 

When the app is not working, can you check how much memory is available on the phone? You can also try closing all the background apps and relaunching the app to see if it works. 

 

Keep us posted. 

 

Cheers,

RogersMoin

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I'm a Reliable Contributor
Posts: 274

Re: App issues on android phone

I know EMUIs app optimizations doesn't play nicely with certain apps.

I would try going into settings/apps, then click the settings gear at the the bottom.

Then tap "special access" at the bottom.

Then "ignore optimizations"

Find the app(s) that are giving you issues in the list.

Tap on the app name, then pick "allow".

Do that for each app that is giving you issues.

 

Hope that helps.

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Posts: 4

Re: App issues on android phone

I having issues with facebook after update on my Samsung s8
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Posts: 880

Re: App issues on android phone

Good afternoon and welcome to the Community @Db69,

 

Just to clarify, are you referring to the latest android update or the Facebook app update? In addition, may I know what issues are you having with the app? Are you able to launch it? Are you able to sign-in? Does the app crash after using it for a few minutes?

 

Just need a little bit more info. to assist you further.

 

 

 

 

RogersZia

I've Been Here Awhile
Posts: 4

Re: App issues on android phone

I can open facebook but sometimes I only see 1 posting or maybe 6 and sometimes facebook won't connect