Anyone using a Oneplus 6T?

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I've Been Here Awhile
Posts: 4

Anyone using a Oneplus 6T?

 I recently switched from an Iphone X to Oneplus 6T and to say that I was impressed would be an understatement, it is an absolutely a gorgeous device, however, it does not get along well with Rogers.

 

I get constant Network drops, It would lose all connections, reception, GPS, data, and then the phone would reconnect to everything by itself in 15 seconds or sometimes up to a minute, no restart needed, it seems like it would somehow "find the tower" again and everything becomes all right. It is not a device issue as I used a Oneplus 6 (non T) before and it was doing the exact same thing. My friend uses Oneplus 6T with a different big provider and has no issues at all.

 

If anyone can suggest a fix for this within the settings or software, I'd really appreciate it as I would hate to put this guy up for sale.

 

 

 

Solved! Go to Solution.
Moderator
Moderator
Posts: 934

Re: Anyone using a Oneplus 6T?

Hello @Skyteam7!

 

Welcome to our Community! The OnePlus 6T does look like a nifty device.

 

If you had no issues prior to switching to this device, it may indicate the device itself is defective. Is this a new SIM card in the device? If it's a new SIM, you may consider using your warranty to have the device replaced to ensure the device isn't defective. If it's not a new SIM, it wouldn't hurt to go to a Rogers store to get a new one so we can eliminate potential SIM card problems.

 

It may also be a compatibility issue. We cannot guarantee that non-Rogers devices will fully function on the network. Perhaps one of our intrepid Community members has used this device? If so, please chime in!

 

Regards,

RogersCorey

I've Been Here Awhile
Posts: 4

Re: Anyone using a Oneplus 6T?

I followed your advice Corey and miraculously after getting a new SIM, the problem has not returned even once today.  I guess Oneplus 6 is a lot more picky than an Iphone when it comes to SIM cards which are a few years old. Hopefully it will stay this way, Thank you. 

Moderator
Moderator
Posts: 934

Re: Anyone using a Oneplus 6T?

Perfect! SIM card issues are rare but it was one of the few possibilities here. I'm glad that worked @Skyteam7!

 

If you need anything else from us, please don't hesitate to ask!

 

Regards,

RogersCorey

I've Been Around
Posts: 1

Re: Anyone using a Oneplus 6T?

 Hi can you confirm if VOLTE and WiFi calling are working on your OnePlus 6T?

 

Thanks!!

I've Been Here Awhile
Posts: 4

Re: Anyone using a Oneplus 6T?

As an update, the problems returned just a day after using the new sim. Had to sell the device as it seems unusable on the rogers network. If anyone has a solution to fix this (phone constantly looses connection with tower, drops all network, then reconnects by itself 5-30 seconds after), I'd appreciate it. Hate being back to apple but at least its stable.

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