Ah yeah, the agent I had spoken to on the phone Monday for my Huawei swap told me the same thing. Rogers will work through Canada Post, and if your areas is affected by the strike, then Canada Post will contract UPS on their behalves to do the delivery. But that's not always guaranteed because it's area based.... Like for me, i was supposed to get my replacement device today.
But I've stopped caring, i think I'll just cancel it all, return my device and get the Note 9. With how much this screen issue is being reported, i'd rather not spend money on a faulty device
And did you get the twilight or black cause if you got the twilight there gonna ship you a black one anyways automatically changed it and will not ship you a twilight, because they are all out of twilight and has no idea when they will get any.
I ordered the black one so that's all good with me. But it's okay, I've called Rogers and will be returning the Mate in favour of the Note 9. I hope you get your device though! My experience with the Mate 20 Pro wasn't the greatest
I'm still in the same boat as you still haven't received any unit good or bad. when I called yesterday they told me it was waiting for pick up but he could not tell me how long it had been waiting. Odd no internal tracking. My guy didn't give me any line about Canada Post. From what it sounds like is the reps are using Canada post to cover their late shipments. Why would they switch from ups pick up to having Canada post manage the pick up during a strike with an $1100 phone? Something seems wrong here. My excitement is dropping hearing about the screen issue but would still like to get the phone and move on with this.
Thanks for the update, I am finding all the stories very interesting. I haven't called today so I fell I should. Would like to know if my imaginary phone is still waiting for pick up. Ha. I ordered the twilight and every time I have talked to someone I have asked if there were shortages, and every time they have told me no. This is something that should have been caught in the pre-order. This is what the pre-order is for, to see what the interest is. If they did not have enough phones to fill the pre-order it should have told us a wait time and then you could see if you could get one in store. Will call this afternoon and see what the scoop is today. I will report back.
I ordered mine on Nov 5th, its been 2 weeks and I still haven't received a tracking number! I only got my order confirmation on the day I purchased it, any idea on how long it'll take till I receive it?
I'm still keeping up with this thread and it's crazy how many different stories we're being told by these agents. Yesterday when I finally decided to just give up and return my Huawei phone, I was talking to a rep over the phone and she told me that if I wanted to I could swap my defective device for another one. She even further confirmed that they were in stock, now albeit it was for the black one and not twilight.
I find it hard to believe that Huawei would stop manufacturing the most popular colour which is the Twilight version. I can't help but wonder if the agent you spoke to @EvoX2013 confused the P20 Pro for the Mate 20 Pro - either that or you dealt with a very incompetent agent. I had spoken with a few agents that tried to hide under the Canada Post Strike and I couldn't help but laugh because Rogers has historically used UPS - rarely have I ever seen them use Canada Post.
I hope you guys get your devices and enjoy it to the fullest... I couldn't handle it anymore... so i'm just patiently waiting now for my Note9 to be shipped. At least the Canada Post strike is over in the GTA so they can't use that as an excuse anymore in that area