Android device - Email Issues

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binglehart
I've Been Here Awhile
Posts: 2

Android device - Email Issues

Samsung Galaxy S6 5.1.1 Update

 

I am haveing oroblems with my emails on mu S6.

I am using a sympatico sever. and gmail account. I will have an indication that I have email, when I go into look at it sometimes it appears for a period of time then disapperas, other time it will appear then quickly disappear.

 

Help this is an important toll for my business,

 

*Edited Labels*

Solved! Go to Solution.

Accepted Solutions
RogersMoin
Moderator
Moderator
Posts: 1,997

Re: Android device - Email Issues

 

Hello, @binglehart

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. The symptom you have described indicates that you may have another device/computer running the same email accounts with POP protocol and "Leave a copy of messages on server" is unchecked. Once you select/check the setting - Leave a copy-- then the emails on your S6 device shall not disappear. 

 

On the side note, you shall upgrade your S6 to 6.0.1 version. 

 

Cheers,

RogersMoin

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All Replies
RogersMoin
Moderator
Moderator
Posts: 1,997

Re: Android device - Email Issues

 

Hello, @binglehart

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. The symptom you have described indicates that you may have another device/computer running the same email accounts with POP protocol and "Leave a copy of messages on server" is unchecked. Once you select/check the setting - Leave a copy-- then the emails on your S6 device shall not disappear. 

 

On the side note, you shall upgrade your S6 to 6.0.1 version. 

 

Cheers,

RogersMoin

View solution in original post

binglehart
I've Been Here Awhile
Posts: 2

Re: Android device - Email Issues

SORRY FOR THE DELAY IN GETTING BACK TO YOU ON MY ISSUE OF NOT RECIVEING MY EMAILS. yOUR SOLUTION WORKED 

THANKS

RogersMoin
Moderator
Moderator
Posts: 1,997

Re: Android device - Email Issues

Hello, @binglehart

 

Awesome! thank you for the update. Glad to know that the solution worked. Thanks for your contribution and for your help in keeping the community a pleasant place to be.

 

Cheers,

RogersMoin