Android device - Email Issues

[binglehart]

Samsung Galaxy S6 5.1.1 Update

I am haveing oroblems with my emails on mu S6.

I am using a sympatico sever. and gmail account. I will have an indication that I have email, when I go into look at it sometimes it appears for a period of time then disapperas, other time it will appear then quickly disappear.

Help this is an important toll for my business,

*Edited Labels*

[RogersMoin · Accepted solution]

Hello, @binglehart

Welcome to the Rogers Community Forums! 

Thank you for posting your concern in the Community. The symptom you have described indicates that you may have another device/computer running the same email accounts with POP protocol and "Leave a copy of messages on server" is unchecked. Once you select/check the setting - Leave a copy-- then the emails on your S6 device shall not disappear. 

On the side note, you shall upgrade your S6 to 6.0.1 version. 

Cheers,

RogersMoin

[binglehart]

SORRY FOR THE DELAY IN GETTING BACK TO YOU ON MY ISSUE OF NOT RECIVEING MY EMAILS. yOUR SOLUTION WORKED 

THANKS

[RogersMoin]

Hello, @binglehart

Awesome! thank you for the update. Glad to know that the solution worked. Thanks for your contribution and for your help in keeping the community a pleasant place to be.

Cheers,

RogersMoin