I'm digging up this old thread hopefully Rogers will start listening.
To clarify, Yes Rogers did in the past offer VVM for years and years. Ive had it working on my android for atleast 5 years. It did stop working a few years back but then started working again. Only the past month has it stopped working. While trying to troubleshoot it , I did a factory reset the application, I dont know if it will come back 😞 .
RogersMaude said "While I'd really like to provide you with the reasoning behind the decision to discontinue the Visual Voicemail several years back,"
I am guessing , the reason is licensing and the cost involved.
For all you iPhone users, these features are licensed thru third parties, even apple does that. But for a carrier the cost is minuscule. But I guess Rogers doesn't want to do that without adding a premium component.
I also want the proper NATIVE Android VMM, the OLD Rogers VMM app, was the worst thing ever, and I never want that to come back.
I will also be moving all of my phones (5) to Telus to get VMM.
I started a thread in 2015 for this feature to be added, and it's always the same from Rogers, "we don't know", "we offer this terrible alternative"
NOT good enough.
It's a freaking IMAP server where the VM audio files are stored, it's native in the OS now (and has been for 7 years now). Imagine iPhone users not having their OS level VMM at launch, heads would have been rolling!
Maybe gremlins ate it?
You're misunderstanding the concept of a support team. They said they dont know the reasons for its discontinuation. Which they should since they represent Rogers.
Its a basic feature in today's world. Rogers is being a third world provider by not including it.
I have had an iPhone with Rogers since the first iPhone. Recently decided to switch to Android. For this one feature alone it is almost worth switching to another provider. I hope Rogers actually listens to their customer's complaints and adds this feature. I am sitting here on the line listening to voicemail like I was back in the early 2000's. Ridiculous.