Google says the upgrade is now in "carrier testing". So does that mean that's it's actually Rogers pushing out the update like on other Android devices? And usually how long (approximately) does this process take (days, weeks, months)?
I bought a Pixel thinking I'd be getting updates directly from Google the day they were released. I have to admin I'm a bit disappointed 😕
Welcome to the Rogers Community Forums!
It’s always exciting when new software is rolled out and I know how important it is to ensure your devices are all up-to-date.
September 11th is the scheduled date the software is being rolled out but Google manages the rollout slowly and not all devices will get the updates at the same time. Once the update is available for your device you will be prompted to download and install.
Keep an eye on the OS Upgrade Schedule thread Here for any changes to the roll out schedule for your device.
Is it asking you for a password to unlock the device or did you set a encryption passcode when turning off and on the phone?
Also make sure you aren't using any capital letters within the whole word if its not a PIN number.
If this continues, contact Samsung Canada and they should help you as they may be able to troubleshoot the device for u.
Rogers needs to at least initially test the new version of Android for every model it is approved for. Given tiny engineering resources dedicated for testing (if any), this process takes a lot of time.
Smartphone manufacturers only need to test new software releases on their own phones only, so they are much faster to get software out.
So if you want to get software updates faster, get either Google or Sony phones.
Why is Rogers always so far behind. Everyone else will habe oreo by February and we will get it by next september of we are lucky.
Rogers has been doing very good with some phones. I had a Samsung S8 for a few months, and it got the updates a week after the US got the updates. To me that is very good, when I had my S6 it took months before we got the updates after the US.
Thank you for your post and welcome to the Rogers Community Forums! 😃
Ensuring your device is running the latest software is super important so you can always be up-to-date especially in regards to the added security that usually comes with it.
As I mentioned in Post 13 of this thread, Google manages the rollout slowly and not all devices will get the updates at the same time. Once the update is available for your device you will be prompted to download & install.
Keep an eye on the OS Upgrade Schedule thread Here for any changes to the rollout schedule for your specific device.
I hope this helps!