08-07-2018 01:36 PM - last edited on 08-07-2018 04:28 PM by RogersMaude
Google has officially released Android 9 (PIE). And big surprise, Rogers is behind on releasing the August security patch and Android 9 (PIE). Their useless OS Upgrade sheet has nothing.
What's going on Rogers?
02-04-2019 04:50 PM - last edited on 02-04-2019 04:55 PM by RogersMoin
I still haven't recieved this update yet on my s9 and I'm kind of confused as to when I will be getting this update
02-04-2019 05:40 PM
02-04-2019 06:07 PM
Canadian carrier OTA updates come from Samsung FUS...firmware update server. All carriers, in fact, except ATT and Verizon. They push their own OTA's.
All Pie updates were pushed over night for US carriers (except ATT & VZN)
So its still likely we will see something happen today/overnight.
02-04-2019 06:43 PM
02-04-2019 07:31 PM
I just looked at the OS Upgrade Schedule, for my Note8, it mentions the January Security Update for today-tomorrow--someday :O. Anyone have a clue if and when the Note8 will get Pie?
02-04-2019 07:35 PM - last edited on 02-05-2019 10:59 AM by RogersTony
I kinda expected this to happen first thing at midnight, I mean Feb 4, 2019 at 12:01AM
I'm going to lose it if I don't get this by morning
02-04-2019 07:45 PM
02-04-2019 08:06 PM - edited 02-04-2019 08:07 PM
Yesterday Samsung rolled out the update for Sprint on "Feb 3rd" basically just before midnight EST so hopefully we see the same for us here. I believe T-Mobile was the same as well.
yeah, thats what expect here too...
But we are looking at likely all the major canadian carriers giving the thumbs up right now.
02-04-2019 09:27 PM - last edited on 02-04-2019 09:28 PM by RogersMoin
samsung s9 update on the community forms it said that the android pie update will take place today on 4 feb
but i m not seeing anything.
02-04-2019 09:46 PM
02-05-2019 05:06 AM - last edited on 02-05-2019 08:06 AM by RogersTony
Guess Roger's dropped the ball again
02-05-2019 08:12 AM
02-05-2019 09:44 AM - edited 02-05-2019 09:44 AM
02-05-2019 10:15 AM
02-05-2019 10:48 AM
Rogers changed the date of release to February 7th.
02-05-2019 11:05 AM
It's one thing to have delays. They are inevitable, as awful as they are. Things happen. Being transparent about these things is the ideal way to let customers know what's going on. Just tell us the truth and we'll nod and go on with our lives.
However, it's another thing to blatantly lie. On Twitter, RogersHelps has falsely claimed that the update was already out and being sent out in batches, which people have exclaimed was inaccurate, and now with these news that the update has been delayed to the 7th, that's only further proof to the matter.
02-05-2019 11:07 AM
Hello @Skladman ,
Check out my post from 45 min. ago here: https://communityforums.rogers.com/t5/Android/Samsung-S9-amp-S9-Plus-Android-PIE/m-p/439255#M52057
02-05-2019 11:13 AM
Yes, I saw your post, hence my comment.
02-05-2019 11:52 AM
We literally only found out about this delay moments before @RogersDarrell posted the update. Before we received this news, we were still operating on the info that we had previously and as far as we were aware, the update was being rolled out in batches by Samsung. Please keep in mind that it does take time to disseminate this news down the chain to our other support groups.
At this stage, social media should now be fully aware of the delay.
We are doing our best to be transparent with our Community which is why Darrell created a brand new thread to highlight this news and share it with everyone as soon as he received word.
02-05-2019 11:58 AM
A communication company that doesn't know how to communicate.
02-05-2019 12:01 PM