Ace2 Samsung battery dead just after 12 monthes .So now I have to buy new one out of my pocket. I do not spend my day on the phone so battery life should be ok (5 year old phone still works) If I have to pay for 2 or 3 year contract the phone should atleast last that long don't you think.....Rogers should back the products that they push.........NOT IMPRESSED
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Rogers doesn't make the phone, Samsung does, so your directing you anger at the wrong company.
If you had problems with your service, then it would be warranted.
youd be suprised how many people who have a "broken" tv called their cable tv provider, i know cus i was at a friends house, his samsung tv wouldnt turn on, i told his dad i think it was the tv, his dad said nonsense, and picked up the phone and called and yelled at rogers, was blaming it on the cable box, well what do u know, the technician came by and told him it was the TV.
when your tv breaks, you call the tv manufacturer/service centre for warranty, same when your radio or cell phone breaks. you call the manufacturer. but lots of people dont know this or just make an uneducated assumption on whos responsibility it is
i do want to add another thing, one benefit of a handset that is rogers branded/a handset that rogers carries/sells is that rogers handles the shipping to repair/service centres for phones that are certified and sold by them. i also beleve they absorb the shipping charges and offer a loaner phone if one is available. if you bought a phone NOT from rogers you do not qualify for this and have to Pay for shipping out of your pocket and do the work yourself. so it is nice that they are doing the extra step to ship it out for you.