senior with visual and hearing impairment and cannot access SMS text to receive authentication code. what is solution

[bmje1]

Senior with visual and hearing impairment. Cannot access SMS text to receive authentication /verification code when issues with Rogers Yahoo email. Can senior enter their residential phone number to receive authentication code. Are there other options available to senior with impairments to access , receive authentication verification codes

[RogersCorey]

Good afternoon @bmje1,

At Rogers, we are empathetic to situations such as this and I will be happy to work with you to try to find a solution. What kind of device does she have and how does she typically navigate it?

Is it at all possible for her to use a screen reader to have it read the text for her if she cannot read the text herself? I understand she has a hearing impairment as well but this may be an option for her: 

Get help reading text on a screen - Android - Google Account Help

Hear iPhone speak the screen, selected text, and typing feedback - Apple Support (CA)

The options for authentication are found here: Add two-step verification for extra security | Yahoo Help

~RogersCorey