"Details not available"

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I'm Here A Lot
Posts: 7

"Details not available"

Why am I getting this detail not available message on myrogers app? Is this a widespread problem, or is it just me with this problem?

 

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Rhomill Orina
Solved! Go to Solution.
Moderator
Moderator
Posts: 206

Re: "Details not available"

Hey @Orinarhomill!

 

Welcome to the community!

 

Not being able to review account specifics in the MyRogers app can certainly be a concerning experience. We'll be happy to help how we can. Can you confirm the following for me?

 

Are you unable to see any account details? What details are you unable to see?
Have you made any account changes within your current bill cycle?
Is the issue persistent only on the app? Or on Rogers.com as well?

Have you tried uninstalling/reinstalling the app?

 

Thanks!

 

@RogersAndy

I'm Here A Lot
Posts: 7

Re: "Details not available"

It is the Data section, that says that the
"details aren't available".

I'm on the talk and text w/ 6gb edge 30 plan.
The issue seems to be on the app only, as I can go in rogers.com and see my data usage on the website.

Rhomill Orina
I've Been Here Awhile
Posts: 3

Re: "Details not available"

I am having the same issues here except even the web page is saying "Sorry, we’re not able to display your Wireless usage."

I'm Here A Lot
Posts: 7

Re: "Details not available"

I have figured it out, it was just resting my data usage. Waited for one day and it showed up again.
Rhomill Orina
I'm Here A Lot
Posts: 7

Re: "Details not available"

Have you check the data usage reset?
Rhomill Orina
Moderator
Moderator
Posts: 850

Re: "Details not available"

@Orinarhomill, thank you for the update. I'm glad you're able to view the usage now 🙂.

 

 

@Tigers, welcome to the Community! Have you made any recent changes to your plan mid cycle? Usage details can be unavailable if there were any account changes during the current billing cycle. Are you getting the same error via the MyRogers app too?

 

 

 

RogersZia

I've Been Here Awhile
Posts: 3

Re: "Details not available"

I'm actually a new member as of Friday. App says data usage will reset in 4 days, will I be able to track it after that?
I'm Here A Lot
Posts: 7

Re: "Details not available"

Yes you'll be able to track it in four days since you're a new member like me. 

Rhomill Orina
I've Been Here Awhile
Posts: 3

Re: "Details not available"

Thank you for letting me know. Was hoping that it was just the fact that I was a new member.