Welcome to the community!
Not being able to review account specifics in the MyRogers app can certainly be a concerning experience. We'll be happy to help how we can. Can you confirm the following for me?
Are you unable to see any account details? What details are you unable to see?
Have you made any account changes within your current bill cycle?
Is the issue persistent only on the app? Or on Rogers.com as well?
Have you tried uninstalling/reinstalling the app?
It is the Data section, that says that the
"details aren't available".
I'm on the talk and text w/ 6gb edge 30 plan.
The issue seems to be on the app only, as I can go in rogers.com and see my data usage on the website.
I am having the same issues here except even the web page is saying "Sorry, we’re not able to display your Wireless usage."
@Orinarhomill, thank you for the update. I'm glad you're able to view the usage now 🙂.
@Tigers, welcome to the Community! Have you made any recent changes to your plan mid cycle? Usage details can be unavailable if there were any account changes during the current billing cycle. Are you getting the same error via the MyRogers app too?