not a valid credit card number?

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I've Been Around
Posts: 1

Re: not a valid credit card number?

Hi, 

 

What I find really really weird is that this whole thread and replies are from all different credit card companies.

Rogers now has their own credit cards and " Rogers Bank". Their visa platinum card pin and chip are also having issues being " invalid ". Maybe it's a visa thing, imo. 

Resident Expert
Resident Expert
Posts: 3,024

Re: not a valid credit card number?

@KittiePlaysTv : You've replied to a 4 (to 😎 year old thread.  I'm not sure I understand your comments because Rogers Bank is MasterCard, not Visa.



I've Been Around
Posts: 1

Re: not a valid credit card number?

This is still a problem, and it's bigger than Rogers. I left Virgin in frustration because I could never set up a credit card on their website and it was always a big freaking process when a card expired to get the new one on there. Went to Rogers, and same thing - it didn't like my CapitalOne Costco Mastercard, or my mbna Visa. I went to Rogers in person and the guys couldn't add the cards either, even though I bought my new SIM card with one of them. I finally got it to work with a Tangerine Mastercard that I otherwise NEVER use, so now I have to keep that dumb card just because it's the only one that works with cellphone companies, apparently.

I've Been Around
Posts: 1

Re: not a valid credit card number?

So after 8 years, has this problem been fixed yet?

 

I tried to register a Visa and Mastercard, neither of which went through. Used a few different browsers including Chrome, FF, Brave, Edge...

 

C'mon guys. Your website should not be this intrinsically broken for such an extended amount of time.

Resident Expert
Resident Expert
Posts: 3,024

Re: not a valid credit card number?

I just changed my expiry date last month without problem.  Not sure what the issue is with yours.  Here's a link with some other tips regarding browser use:

 

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/42...

 

If it still doesn't work, you may wish to try the other contact us methods.  Of course it's important to enter the syntax properly, not to make any typing mistakes or transposing expiry dates.  Usually you enter the CC number without spaces, etc.

 

https://www.rogers.com/consumer/support/contactus



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