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misrouting digital cable support calls

mascf1
I Plan to Stick Around

Rogers is now continually misrouting calls for digital cable support and wasting customers time!!!! The IVR system recognizes phone number associated with the account and yet still routes it to the Ignite TV group. Support calls are now taking more than double the time to speak to anyone!

 

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2 REPLIES 2

Re: misrouting digital cable support calls

RogersMoin
Moderator
Moderator

Hello, @mascf1.

 

Thank you for posting your concern in the Community; support calls taking longer because of misrouting can be quite inconvenient. When there is a hold on a specific support group, IVR may route the call to a related group so we can provide the support at the earliest. 

 

Besides phone support, we have Live Chat and Social Media support for your convenience, please check our Contact Us portal. 

 

Cheers,

RogersMoin

Re: misrouting digital cable support calls

mascf1
I Plan to Stick Around
It’s a complete waste of time for digital cable customers time to be constantly routed to Ignite TV when they have no access to the digital cable accounts! Fix your IVR!
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