I can't remember the last time I called Rogers about a problem. but I don't think the wait time was excessive. A couple of days ago I called my ISP (not Rogers) to diagnose a slow connection speed and noticed the wait was longer than I remember before. Perhaps it's an industry wide symptom of not having enough CSRs on hand to help customers, concentrating more on sales. At least it's not as bad as in the old days when we didn't have speaker phones.
Welcome back to the Community, glad to see you active again .
It would be sad to lose you as a customer over long wait times . Did you have a chance to get in touch with my colleagues over live chat or social media? Are you still looking for assistance with your plan?
Been on hold for 1:50 waiting for Rogers NHL Live, this is the second call, the manager was supposed to call back within 24 hours, that was 3 days ago. As an account holder with 5 phones and a credit card with them, they are about to lose all my account over not refunding $170 for my NHL live that blocks all the games on chromecast and the xBox One no matter where the games are played. I'm also on hold on Rogers Live Chat as well.
Rogers, get your act together, want to keep customers, treat them better.