This sort of issue is almost always related to a pop-up blocker turned on in your browser, or an adblocker, or something similar. See the following post with tips to get you working:
I would like to cancell the suspension of my services. I tried to get somebody to chat in the last week. BUT NOBODY is available to chat. How can I contact ROGERS.
@AlfredGalazka : There are many ways to contact Rogers as outlined in the link below:
You can also PM the mods on this forum as outlined below:
If nothing comes up on screen, perhaps you have an issue with your browser. Here are hints on that topic: