@57, yes takes time but then guess what Roger's has a monthly.paying customer. In theory make installation free or super cheap, and get more monthly paying customers thus making more money in the long term. And not gouging customers in the short term and most likely making less than they actually could
I agree. The only thing holding me back from switching to Ignite is the install fee. $150 is a little steep when I could do the majority of the install (if not all) by myself. My account shows me as being a customer for 19 years.
I'll report back on how I make out after I discuss it with a customer service rep.