Wireless Temporary Suspension

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RogersCorey
Moderator
Moderator
Posts: 1,508

Re: Wireless Temporary Suspension

Greetings @C92deep!

 

Welcome to our Community!

 

This is something that only we can help with. Please PM us @CommunityHelps and I will look into ending the suspension for you.

 

If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Harry9274
I've Been Around
Posts: 1

Re: Wireless Temporary Suspension

I need to suspend my phone number for 2-3 months

Can you help me?

Thanks!

RogersZia
Moderator
Moderator
Posts: 1,405

Re: Wireless Temporary Suspension

Hello @Harry9274,

 

Welcome to the Rogers Community Forums!

 

We'd be happy to help :). The wireless temporary suspension is available to customers who are temporarily leaving the country and interested in keeping their service without changing their plan. At this time, the offer is only compatible with No Term lines and can be added to the account for a minimum of two months and a maximum of twelve. 

 

If you would like us to submit the suspension request for your line, please send a private message to @CommunityHelps. For more information on our Private Messaging system, click here.

 

The Rogers Community Forums hours of operation are Monday-Sunday 8AM-Midnight ET.

 

Hope this helps!

 

 

RogersZia

Manu94
I've Been Around
Posts: 1

Re: Wireless Temporary Suspension

Hi..i want to suspend my account for 2 months cuz i am away for a while and stuck in india due to covid 19.what should i do.

RogersCorey
Moderator
Moderator
Posts: 1,508

Re: Wireless Temporary Suspension

Hi @Manu94!

 

If you're looking for help in suspending your account, you've come to the right place.

 

Please PM us @CommunityHelps and we'll look into this for you. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

p2pg
I've Been Around
Posts: 1

Re: Wireless Temporary Suspension

Today I tried to suspend one of my lines with Rogers for 4 months while I'm outside Canada, but they said they now want $30/month + tax to suspend (over 350% increase from previous fee). Surely they aren't now charging $30/month for providing no service at all except holding the number?

57
Resident Expert
Resident Expert
Posts: 4,169

Re: Wireless Temporary Suspension

@p2pg : It looks like your post was moved to this existing thread on the topic.  See post 18 of this thread for price and limitations.  At least Rogers allow you to suspend and they will hold the pricing as well as the number.  You did, after all, enter into a contract saying that you would pay X/month and now you want to "pause" that contract.



d2c
I've Been Here Awhile
Posts: 3

Re: Wireless Temporary Suspension

I was not under a term and disappointed with the temporary suspension charge for $30/month. No use of any services during the suspension period but have to pay $30 per month simply to keep the phone number and the plan when returned. Well . . . I, a long-time customer for more than 10 years with Rogers, had 2 lines with Rogers but finally moved one line to other provider last year. What will happen with the other line and when . . . ?  Well . . .    

mag6
I've Been Around
Posts: 1

Re: Wireless Temporary Suspension

I'm disappointed as well, I'm suspending temporary and my bill came with 30$ plus, instead of saving money is the opposite, I'm not going to use the service, and I will have to pay more, I will change to another company when I will be back, why 30$ more ?? It is unfair!

YilinGuo
I've Been Around
Posts: 1

Re: Wireless Temporary Suspension

Phone Plan Temporary Suspension from Feb. 2021 to Sept. 2021

 

Hello,
I will leave Canada in Jan.2021 and be back in Sept. 2021. I want to pause my phone plan from Feb. to Sept. 2021. My plan is post-paid.

When I was with Fido, the suspension fee was $7 a month. I just asked a Rogers CSR, he told me the price is $30 per month. I wonder if there is any cheap way I can do in order to keep my plan? I don't want to change my plan with other companies. I also have over $900 credits remaining at my Rogers account.

Do Rogers still have any policies for the COVID? or any discount?
Thanks