Wireless Temporary Suspension

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I've Been Here Awhile
Posts: 3

Re: Wireless Temporary Suspension

Correct, I was told this as well. Apparently the change was done sometime around May of this year. From 7 $ to 30$ is unbelievable.

I'm definitely disappointed with this change.
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I've Been Around
Posts: 1

Re: Wireless Temporary Suspension

$7 to $30 per month, Rogers is getting out of control with their rates, I wish we had more options in Canada for wireless providers

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I've Been Around
Posts: 1

Re: Wireless Temporary Suspension

30$ a month! WTH? I'm still on contract. Does losing all current plan rebates still applies after you re-activate your cell after suspensding it?  I was planning to suspend for 2 months. 

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Moderator
Moderator
Posts: 1,007

Re: Wireless Temporary Suspension

Hello, @Megatrong

 

Welcome to the Rogers Community Forums!

 

If you are going to be away, being able to temporarily suspend your wireless line to preserve your plan and phone number is a great option.

 

Regrettably, if you are currently on a term you cannot suspend your wireless service unless you have paid off the remaining subsidy balance for your device. If you are not on a term then you can suspend your line and keep your same plan when the suspension period has ended.

 

I hope this helps!

 

RogersTony

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I've Been Here Awhile
Posts: 3

Re: Wireless Temporary Suspension

What amount does Rogers charge monthly during the temporary suspension period? Any change to existing monthly charge $7 plus tax? Thx Pablo
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Moderator
Moderator
Posts: 1,845

Re: Wireless Temporary Suspension

Hello, @d2c.

 

Welcome to Rogers Community Forums! 😃

 

I appreciate your participation in the Community. I can confirm the information you have posted in your post is accurate. The current wireless temporary suspension fee is $30 per month. It's ideal for customers who want to save while being away from the country. Upon restoral, they can continue to access their original plan, bonus data and discounts.

 

If you are looking for temporary suspension of your line, we can help look it up for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

 

 

 

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I've Been Around
Posts: 1

Re: Wireless Temporary Suspension

Hello,

 

I'm wondering what the process is for pausing my cell phone plan for a few months while I am out of the country, and how much will I be charged for pausing the service? Will I still keep my promotional price and free data after the service resumes when I come back?

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Moderator
Moderator
Posts: 593

Re: Wireless Temporary Suspension

Greetings @azhanger,

 

We appreciate you joining us in the Rogers Community Forums! Great first post! 👍

 

The wireless temporary suspension offer is available to Rogers postpaid customers who have a no-term price plan. It allows customers to place their line on a temporary hold anywhere from 2-12 months for a monthly fee of $30/month. During this time, you will not be charged for your monthly service plan (this includes your Device Protection Plan fees, if applicable). Upon restoral, you can continue to access your original plan, bonus data and discounts. This option is considered an alternative to cancelling your line.

 

A few important things to note:

 

  • This offer may only be added within 30 days before the suspension begins.
  • You cannot discount the suspension fee and it's non-refundable.
  • You cannot do plan changes during the suspension period.
  • Since Device Protection fees will also be suspended, you will not be able to make a claim with Brightstar while under temporary suspension.
  • You can only add one temporary suspension per 12-month period. The 12-month period starts the day the suspension was last active.

I hope this information is useful! 😊

 

Cheers,

RogersLaura

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I've Been Around
Posts: 1

Re: Wireless Temporary Suspension

We use a Rogers Hub for internet at our summer home.  Very expensive only plan is Flex @ $60.00 for only  5GB of data.  I suspended it for the winter and was told by Rogers it would be $5.00 per month plus tax.  Which is reasonable for it not being in use for six months.  Rogers billed me $30.00  for 6 mos in November.  Then another $30.00 for December and January.  After live chatting today with them today they informed me that I had been misinformed by the agent in November(I sent them the actual live chat) and that it was actually $30.00 per month which is unbelievable for a service that has been shut down and not in use.  I would not recommend Rogers for this service to anyone.  A definate ripping off of a long time customer.  Definately in the market for a better internet provider.

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I've Been Around
Posts: 1

Re: Wireless Temporary Suspension

End Suspension

 

Hi I want to end suspension of my rogers wireless network