Good day @YilinGuo,
Welcome to the Rogers Community! I hope you're doing well and staying safe.
The cost of the wireless suspension is indeed $30/ month if you're not under a subsidy agreement. You need to let us know ahead of time if you want this to apply to your next billing cycle.
Unfortunately, the COVID-related relief measures we put at our subscribers disposition in March are no longer offered, at this time.
Hope this helps!
I hope you enjoy your time away! Definitely be safe, as things right now are a bit turbulent rona wise. Regarding the service suspension, this is certainly a possibility. A couple of things to note, if you do have a device subsidy this does need to be paid off in full before setting the suspension. Once done/If there's no device subsidy, the cost would be $30/month for the duration which can be no less than 2 months and no more than 12 months. For assistance with it feel free to reach out to support at your convenience!
I would like to kindly get information on my billing. i am mostly out of Canada as i live in kenya, but i come to canada 3 times or more in a year, will it be possible for me to only get charged while i am in canada using my canadian line and not be charged for the months i am not using my canadian line ? is there a product that can work for me? i would like to retain my canadian line. but at the moment i pay a monthly fee without really utilizing it. please email me on email@example.com (Edited: Keep personal info private) if you need to contact me. Thank you
Welcome to the community and congrats on your first post with us! 🙂
Regrettably, we are not able to communicate with you via email through this avenue of support, however, we are happy to continue assisting you here in the Rogers Community Forums.
I understand that you are looking for a way to maintain your existing wireless line so you can use and pay for it only when you are in Canada. There are a few different options that you can consider, please see below:
1. Add a temporary suspension to your wireless line.
By adding a temporary suspension to your wireless line, you'll be able to pay a lower monthly fee to keep your line active during the time you are away. This option is good for customers who are temporarily leaving the country and are interested in keeping their service without changing their plan. There is a monthly service fee of $30 per month for this offer. The offer is valid for 2 to 12 months for no term plans. If you are on a financing option, your device financing payments will continue to be billed according to your device financing agreement. You can only request this option ONCE per 12-month period.
2. Change to a lower plan.
You may change over to a more cost effective plan while you are away. Keep in mind that by changing your plan, you may not be able to retrieve the previous plan if it is no longer in-market and has since expired.
3. Migrate your wireless line over to a prepaid account.
By moving your line to a prepaid account, you can opt for a much lower price plan that meets your needs. Keep in mind, you would be required to top-up your account each month based on the plan selected, to keep it going. Please have a look a this post in particular to get more info on your prepaid options and to learn how it works!
I hope this helps!!