12-27-2012
12:33 PM
- last edited on
04-01-2015
12:41 PM
by
RogersMelissa
My first bill was due today (the 27th) and was paid via online banking/billing on the 24th, yet my account balance is still showing up as unpaid. What's going on?
****Edited Labels****
Solved! Solved! Go to Solution.
12-27-2012 12:59 PM
12-27-2012 12:59 PM
12-27-2012 08:39 PM
Thank you so much for your help 🙂
04-07-2015
07:30 PM
- last edited on
04-07-2015
07:41 PM
by
RogersMaude
MADE A PAYMENT OF #375.75-to an old Rogers account----talked to bank they said they would look into it---
04-07-2015 07:45 PM
Hi @wallypwd
I’m sorry to hear about the fact that you made a payment to the wrong account.
We can definitely take a look at your account in order to further assist you. I’m going to have someone reach out to you via Private Message, please check your Messages from the Envelope icon in the top right hand side of your screen.
Thanks!
RogersMaude
06-01-2015 02:11 PM
06-01-2015 07:13 PM
Anything paid by visa, can sometimes take up to 72 odd hours in my experience to show as paid in full
(this goes for a few games online i play... the payment GOES THROUGH, but doesnt finish processing for up to that 72 hours)
I pay mine, via my web banking.. and it still takes the 72 hours to often showed paid.
As long as your payment is processed on or by the due date, you shouldnt get any late fees.
07-07-2019 09:42 AM
07-08-2019 09:07 AM
Greetings and welcome to our Community @Lila55!
Has your balance updated as of yet? If after 24 hours from the payment your balance still hasn't updated, please let us know. I can help with this account issue.
You can PM us @CommunityHelps for further support. If you're not familiar with our PMing process, you can find instructions here.
Regards,
RogersCorey