Why has my payment not been processed yet?

[shannybaby89]

My first bill was due today (the 27th) and was paid via online banking/billing on the 24th, yet my account balance is still showing up as unpaid. What's going on?

****Edited Labels****

[Meowmix · Accepted solution]

Hello shannybaby89

When paying with Onling banking, it will take up to 5 Business days for it to go threw. Also need I remind you Christmas and Boxing day, the banks are closed. The payment will not go threw until the 29th or the 30th of December. It may take until after the New Year to show up.

This is how it works.

[shannybaby89]

Thank you so much for your help 🙂

[wallypwd]

MADE A PAYMENT OF #375.75-to an old Rogers account----talked to bank they said they would look into it---

[RogersMaude]

Hi @wallypwd 

I’m sorry to hear about the fact that you made a payment to the wrong account.

We can definitely take a look at your account in order to further assist you. I’m going to have someone reach out to you via Private Message, please check your Messages from the Envelope icon in the top right hand side of your screen.

Thanks!

RogersMaude

[Palteen]

Paid on my account with visa how long does this take for yoy to receive payment?

[Gdkitty]

Anything paid by visa, can sometimes take up to 72 odd hours in my experience to show as paid in full
(this goes for a few games online i play... the payment GOES THROUGH, but doesnt finish processing for up to that 72 hours)

I pay mine, via my web banking.. and it still takes the 72 hours to often showed paid.

As long as your payment is processed on or by the due date, you shouldnt get any late fees.

[Lila55]

Rogers withdraw my bill from my Visa card but I have balance yet why

[RogersCorey]

Greetings and welcome to our Community @Lila55!

Has your balance updated as of yet? If after 24 hours from the payment your balance still hasn't updated, please let us know. I can help with this account issue.

You can PM us @CommunityHelps for further support. If you're not familiar with our PMing process, you can find instructions here.

Regards,

RogersCorey