Why I Regret Switching to Rogers: My Billing Nightmare

[wilhelm69]

Why I Regret Switching to Rogers: My Billing Nightmare

After six years with Virgin Mobile, I decided to switch my mobile service to Rogers less than 30 days ago. Their offer? A new Google phone for just $5 a month. It sounded like a great deal and was exactly what convinced me to make the move. But when my first bill came in, I was hit with an unexpected charge of $53.09 instead of the promised $5.

I feel completely misled. It’s frustrating to sign up for a service with clear terms only to end up with hidden charges and a much higher bill. I’ve reached out to Rogers’ customer service to try and resolve this, but so far, it’s been a struggle to get clear answers.

At this point, I can’t help but feel that I’ve been scammed into switching. I’ll keep pushing for a solution and share updates here. Hopefully, this story helps others think twice before making a similar switch.

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First and foremost, take a VERY close look at your contract to confirm when it started and the date by which you can still cancel your service and return your phone before getting locked in.  Also, review the "fine print" of your offer; Rogers should have disclosed all charges.

Next, try sending a private message to the @CommunityHelps team and ask for their assistance.  I have always found them to be tremendously helpful.  They can clarify the charges on your bill and reverse charges that were applied in error.

If your issues cannot be resolved to your satisfaction before the cancellation deadline, do not hesitate to cancel and do not wait until the very, very last minute to do so.  I only say this because requesting a cancellation is not always a smooth process.

Best of luck with getting all of your issues resolved.